Police Dispatcher

Police Dispatcher Job Description

1

Job Title: Police Dispatcher FLSA: Non-exempt

Reports to: Dispatch Supervisor Pay Grade: 4107A Dept./School: Police Department Calendar Days: 257

Revised: 5.19.21 Receive emergency and non-emergency calls and reports, monitor video surveillance systems and dispatch security personnel according to district procedures. Relay information based on the nature and urgency of the situation and respond appropriately.

Education/Certification:

• High school diploma or GED

Special Knowledge/Skills:

• Effective telephone and communication skills
• Ability to receive and give verbal instructions clearly and effectively
• Ability to concentrate on a task and remain alert during long periods of routine activity
• Ability to perform multiple tasks simultaneously, make quick decisions and apply established general parameters to specific situations
• Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedures manuals
• Proficient map reading skills
• Must obtain TCOLE Telecommunicator License within statutory time requirement

Experience:

• One (1) year experience in public safety telecommunications preferred Communication
  1. Maintain continuous radio contact with police and security officer. Dispatch security personnel for intrusion or trespass, fire alarms and emergency situations
  2. <

     2. Relay information and messages to and from emergency sites, departments, outside agencies and to all others requiring notification

     3. Monitor district/campus activity using video surveillance equipment and alarm systems to detect emergency situations

     4. Identify and respond to developing situations alerting appropriate district staff, authorities and emergency personnel according to established procedures

     Qualifications Primary Purpose Major Responsibilities and Duties Police Dispatcher Job Description

     2

     5. Coordinate with other enforcement agencies or departments to obtain additional help as needed

     6. Notify maintenance personnel of after-hours systems alarms

     7. Help ensure the safety of Aldine students to positively impact student achievement

     Reports/Records

     8. Record details of calls, dispatches and messages in accordance with district standards and federal, state and local requirements

     9. Compile, maintain and file all reports, records and other documents as required

     Other

     10. Maintain confidentiality of information

     11. Perform other duties as assigned by the Police Sergeant, Chief of Police, and Superintendent of Schools

     None

     The Police Telecommunication/Dispatcher's evaluation is a responsibility resting with the Dispatch Supervisor. An evaluation shall be completed in writing at least once during the course of each school year.

     Mental Demands: Work with frequent interruptions, maintain emotional control under stress Tools/Equipment Used: Standard office equipment including personal computer and peripherals. Posture: Frequent sitting and standing; occasional bending/stooping, pushing, /pulling, and twisting Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching Lifting: Occasional light lifting and carrying (less than 15 pounds)

     This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

     Evaluation Work Environment

     Supervisory Responsibilities