Police Administrative Support series: Police Desk Clerk - Multiple Vacancies

Police Administrative Support series: Police Desk Clerk - Multiple Vacancies

Salary

$29.72 - $34.09 Hourly

Location

Portland Police Bureau, 1111 SW 2nd Ave. Portland, OR

Job Type

Regular

Job Number

2026-00937

Bureau

Portland Police Bureau

Opening Date

10/26/2026

Closing Date

11/9/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The Position

The Portland Police Bureau is hiring two (2) Police Desk Clerks.

Are you interested in criminal justice? Do you enjoy working in fast-paced environments and pride yourself on your excellent customer service? You may be the Police Desk Clerk we are looking for!

Job Appointment: Full Time, Regular

Work Schedule: Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays in addition to emergency response. All Police Desk Clerks will work 4 days a week - 10 hour shifts (with 3 days off).

Work Location: Current vacancies exist at the Central Precinct 1111 SW 2nd Ave Portland, OR.

Benefits: Please check our benefits tab for an overview of benefits for this position.

Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees

Union Representation: This position is represented by AFSCME 189. External applicants start at the entry rate. For more information on the union agreement please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements

Entry

Year 1

Year 2

Year 3Year 4

Hourly Rate

$29.72

$30.60

$31.53

$32.48$34.09

Application Materials: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.

Position Summary:

The City of Portland is seeking multiple (2) Police Desk Clerks to join the Portland Police Bureau. Police Desk Clerks provide crucial administrative support to sworn members by accessing and supplying confidential information, while also assisting the public in person and via phone. Maintaining composure and delivering excellent customer service, especially in tense situations, are essential.

As the first point of contact for the public, Police Desk Clerks are responsible for exhibiting initiative, integrity, and punctuality throughout their 10-hour shifts. They must assess the needs of individuals effectively and deliver accurate information to sworn personnel, as inaccuracies could lead to liability for the City of Portland and the Portland Police Bureau.

Candidates must obtain a Law Enforcement Data Systems (LEDS) certification within three (3) months of hire. Training and certification will be provided on-site. Graduating high school seniors and GED candidates are encouraged to apply.

As a Police Desk Clerk, you will:

• Provide exceptional customer service to internal and external stakeholders, handling sensitive and confidential interactions with integrity.
• Assist sworn PPB members by accessing confidential information and offering administrative support using RegJIN, LEDS, and other internal systems.
• Ensure that non-Bureau personnel are checked in and escorted by Bureau members to maintain building security.
• Manage multiple tasks while responding to frequent interruptions.
• Address inquiries and complaints in person and over the phone, while monitoring police radios and security cameras.
• Utilize various computer systems to research, retrieve, and report information as needed to support officers and the public.

Who you are:

• Excellent Communicator: You communicate effectively with diverse stakeholders.
• Organized: You can manage multiple tasks with interruptions, and respond to various situations in a fast-paced environment.
• Punctual: You demonstrate reliability and consistent attendance.
• Empathetic: You understand diverse perspectives and convey empathy in your work and communication style.
• Team player: You thrive in a work environment that supports and maintains others effectively, efficiently with fluid adaptability.

Have a Question?

Contact Information

Jaclyn Snyder, Recruiter

Bureau of Human Resources

Jaclyn.Snyder@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:

• Experience deescalating situations and resolving conflicts.
• Ability to provide services to customers who may be distraught, upset, or in mental distress.
• Experience using multiple computer applications and databases to maintain files and research information.
• Experience providing customer service by communicating accurate, detailed information in writing, over the phone, and in-person.
• Ability to manage an unpredictable and ever-changing workload with competing priorities and frequent interruptions.
• Ability to learn rules, regulations, and/or procedures to properly inform the public and assist members of the bureau.

Applicants must also:

• Be able to successfully pass an in-depth background investigation.
• Be able to obtain PPDS and LEDS certification within three months of hire.
• Be able to work any shift including days, evenings, nights, weekends, and holidays.

The Recruitment Process

Step 1: Apply online between Monday, October 26, 2026 - Monday, November 9, 2026

Required Application Materials:

• Resume
• Answers to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your responses to the supplemental questions.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the Citys online application process.
• E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of November 9, 2026

• An evaluation of each applicants training and paid and unpaid experience, as demonstrated in their résumé and supplemental questions, weighted 100%.
• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of November 16, 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): Late-November - December

• Hiring bureau will review and select candidates for an interview.

Step 5: Contingent Offer of Employment: TBD

• Applicants who successfully pass the oral interview will receive a conditional offer for current/future vacancies which will advance you to the background investigation step.

Step 6: Background Investigation: TBD

Background Investigations for this position typically take 2-6 months to complete so you will want to plan accordingly.

The information that will be required when you complete the Personal History Statement includes:

• Employment Information (past 10 years or back to age 17)
• Residential Information (past 10 years or back to age 17)
• Financial Information
• References (8 without using the same people as coworker or supervisor references)
• Family Member Information
• Driving History
• Past/Present Drug Use and/or Controlled Substances
• Criminal History

Step 7: Start Date: TBD

• A start date will be determined after all conditions of employment have been met.
• Timeline is approximate and subject to change.

Additional Information

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity

An Equal Opportunity Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers.

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans preference, please be sure to upload a copy of your DD214 and/or Veterans administration letter stating your disability. Veterans preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

• Yes
• No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

• My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.
• You may release my application; I am waiving confidentiality.

04

The following are required for this position:

• The ability to pass a comprehensive police background investigation (background Investigations for this position typically take 2-6 months to complete)
• The ability to obtain PPDS and LEDS certification within three months of hire.
• The ability to work any shift including days, evenings, nights, weekends, and holidays.

Are you able to meet these requirements listed above?

• Yes
• No

05

Minimum Qualification 1: Please provide an example of when you've had to deescalate a situation and resolve a conflict. What was the setting and what did you do?

06

Minimum Qualification 2: This position involves serving people who may be distraught, upset, or in mental distress. Describe how you would engage with someone in that state, in order to provide services to them.

07

Minimum Qualification 3: Please tell us which computer applications and databases you have used to maintain files and research information (for example, case management systems, records databases, spreadsheets). For each, indicate how often you used it and for what purpose.

08

Minimum Qualification 4: Police Desk Clerks provide essential customer service to the public and sworn members of the bureau. Please give an example of your experience communicating accurate and detailed information to a customer either in writing, over the phone, or in-person.

09

Minimum Qualification 5: You can expect this position to manage a dynamic and diverse workload with competing priorities and constant interruptions. Describe a time you managed multiple competing priorities while facing frequent interruptions. How did you decide what to handle first, and how did you keep track of tasks that were interrupted?

10

Minimum Qualification 6: Police Desk Clerks are tasked with properly guiding the public and sworn members of the bureau on various rules, regulations, and procedures. Please describe a time you had to learn a new set of rules, regulations, or procedures. What was your approach to learning them?

Required Question

Employer City of Portland

Address 1120 SW 5th Ave, Room 987

Portland, Oregon, 97204

Website http://www.portland.gov/jobs