Request ID: 109989-1
Title: Polarion Administrator / Engineering Applications Support Analyst
Locations: -Lisle, IL 60532
Duration: 12 Months
Pay Range: $45 - $50/Hour on W2/C2C (All inclusive)
Introduction
We are seeking a dedicated and experienced professional to join our team as a Polarion Administrator / Engineering Applications Support Analyst. This role is crucial in providing operational administration and support for engineering applications, ensuring seamless functionality and user satisfaction.
Required Skills & Qualifications
- Hands-on experience in Polarion administration and L3 production support.
- Working experience with Teamcenter and related engineering applications.
- Knowledge of user administration, access management, application configuration, incident resolution, and problem management.
- Experience in troubleshooting, testing, and validating application updates and enhancements.
- Basic scripting or automation capability and experience developing operational reports.
- Ability to support enterprise applications during AME business hours.
- Prior work experience at client or in client's Industry.
- Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Strong analytical, troubleshooting, and ownership skills.
- Clear written and verbal communication with global stakeholders.
- Ability to work independently in a ticket-driven AMS environment.
Day-to-Day Responsibilities
- Provide operational administration and L3 support for Polarion.
- Provide L2 support for Teamcenter and related engineering applications as required.
- Troubleshoot incidents and service requests and validate fixes, updates, and enhancements.
- Perform minor configurations, scripting, and automation support.
- Develop and deliver operational reports.
- Conduct root cause analysis for recurring issues and support preventive actions.
- Coordinate with global IT, infrastructure, and application teams.
- Maintain knowledge articles, support documentation, and peer training material.
- Provide general engineering IT and desktop application support where required.
Company Benefits & Culture
- Comprehensive benefits package.
- Supportive and dynamic work environment.
- Opportunities for professional growth and development.
For immediate consideration please click APPLY to begin the screening process with Alex.