Job Summary:
Responsible for management and supervision of poker activities in the poker room
on assigned shifts.
Available Shift:
- Swing Shift- 8:00PM-4:00AM
Supervisory Responsibilities:
Duties/Responsibilities:
- Maintains game security and protects company assets at all times.
- Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
- Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
- Manages staffing levels according to volume of business.
- Enforces all poker procedures and policies.
- Prepares necessary shift and other reports.
- Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
- Operates in accordance with operating budget and assists with budget preparation and analysis.
- Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board
regulations and guidelines.
- Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
- Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
- Performs all other duties as assigned.
Minimum Education and Experience Requirements:
- Must be 21 years of age or older.
- College degree preferred.
- Five or more years' experience in poker supervision and management.
Knowledge, Skills, and Abilities:
- Knowledge of poker procedures, game protection, regulations and training requirements.
- Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must possess excellent customer relations and communication skills.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Certifications, Licenses, and/or Registrations:
- Gaming license as required by jurisdiction.
Physical Requirements:
- Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally lift up to 25 pounds.
- Able to work with others while maintaining a positive and professional demeanor.
- Must be able to work in a loud, bright, and/or smoky environment.