Poker Assistant Shift Manager

Job Summary:

Responsible for management and supervision of poker activities in the poker room
on assigned shifts.

Available Shift: 

• Swing Shift- 8:00PM-4:00AM

Supervisory Responsibilities: 

• Yes, Poker Dealers.

Duties/Responsibilities:

•  Maintains game security and protects company assets at all times.
•  Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
•  Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor,  balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
•  Manages staffing levels according to volume of business.
• Enforces all poker procedures and policies.
• Prepares necessary shift and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget and assists with budget preparation and analysis.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and  federal labor laws and the Virginia Lottery Board
  regulations and guidelines.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
•  College degree preferred.
• Five or more years’ experience in poker supervision and management.

Knowledge, Skills, and Abilities: 

• Knowledge of poker procedures, game protection, regulations and training requirements.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
•  Ability to write simple correspondence.
•  Ability to effectively present information in one-on-one and small group situations to staff or customers  and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
•  Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

 Certifications, Licenses, and/or Registrations:

•  Gaming license as required by jurisdiction.

Physical Requirements:

•  Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift up to 25 pounds.
•  Able to work with others while maintaining a positive and professional demeanor.
• Must be able to work in a loud, bright, and/or smoky environment.