We are seeking a dynamic and experienced Plumbing Service Manager to lead our Plumbing Department with enthusiasm and precision. In this role, you will oversee all aspects of construction operations, ensuring projects are completed safely, efficiently, and to the highest standards. Your leadership will drive collaboration across teams, manage resources effectively, and uphold quality. Pay Range: $125,000 - $200,000 annually including bonus + commission. What You'll Do - Lead and support plumbing service teams to meet performance, quality, and safety goals.
- Manage daily operations including scheduling, workflow, and job completion standards.
- Coach, train, and mentor plumbers and apprentices to improve skill and consistency.
- Monitor KPIs such as revenue, close rate, callbacks, and customer satisfaction.
- Ensure compliance with local codes, permit requirements, and company policies.
- Partner with dispatch, sales, and customer service to optimize the customer experience.
- Handle escalated customer concerns and ensure effective resolution.
- Conduct ride-alongs, performance reviews, and regular team meetings.
- Support hiring, onboarding, and retention of top plumbing talent.
- Maintain inventory, truck standards, and tool/equipment readiness.
- Promote a culture of accountability, professionalism, and continuous improvement.
- Perform other duties as needed to support business operations.
What We're Looking For - 5+ years of plumbing experience, including leadership or supervisory responsibility.
- Strong knowledge of residential service plumbing.
- Proven ability to lead teams and improve performance through coaching.
- Solid understanding of plumbing codes, safety standards, and permitting processes.
- Strong customer service skills and ability to manage escalations.
- Comfortable using field service software (Service Titan), mobile apps, and reporting tools.
What We Offer - *Paid Medical for you and your family*
- Dental, and Vision plans for you and your family
- Vacation Pay, Sick Pay, and Holiday Pay
- 401k Retirement Plan with company match
- Life insurance and accident insurance
- Special Program Options: HRA & EAP
- Referral Bonuses, Loan Program, and Employee Discounts
- Ongoing Training & Professional Development
- Fun company sponsored events with lots of giveaways
- Working in a energetic, collaborative, and fun environment
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