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Plumbing Service Manager

Bio Plumbing

Loudon, TN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Coaching, Communication Skills, Customer Escalations, Customer Experience, Customer Satisfaction, Customer Support/Service, Dental Insurance, Driver's License, Financial Analysis, Health Insurance, Leadership, Maintain Compliance, Maintenance - Plumbing, Maintenance Services, Mentoring, Operational Improvement, Operations, Performance Management, Performance Metrics, Performance Reviews, Plumbing, Problem Solving Skills, Process Improvement, Profit & Loss, Revenue Growth, Safety Compliance, Safety Standards, Safety/Work Safety, Schedule Development, Team Lead/Manager, Vision Plan
LOCATION
Loudon, TN
POSTED
13 days ago
PLUMBING SERVICE MANAGER
Lead a Winning Team. Drive Growth.
Loudon, TN
$80,000–$95,000 Base Salary + Performance Bonuses
Total Compensation Potential: $95,000 - $120,000+
Are You Ready to Lead a High-Performing Plumbing Team?
We're not looking for someone to simply manage technicians.
We're looking for a leader who can inspire a team, elevate customer experiences, drive revenue growth, and help build one of the most respected plumbing service departments in East Tennessee.
If you're the type of person who thrives on coaching others, hitting goals, improving performance, and creating a culture where people love coming to work, this could be the career opportunity you've been waiting for.
This is your chance to step into a key leadership role with a growing company that values its people, rewards results, and provides the resources you need to succeed.
Why Top Service Managers Choose Us
 Exceptional Compensation
  • Competitive base salary of $80,000 - $95,000
  • Performance-based bonus program
  • Total earning potential of $95,000 - $120,000+
 Make a Real Impact
  • Direct influence on department growth and profitability
  • Ability to shape team culture and performance
  • Opportunity to implement new ideas and improve operations
 Build and Lead a Winning Team
  • Coach and mentor technicians to reach their full potential
  • Develop future leaders within the organization
  • Create a culture focused on excellence and accountability
❤️ Comprehensive Benefits
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
 Support You Can Count On
  • Dedicated office and dispatch support
  • Established customer base
  • Proven systems and processes
  • Leadership team invested in your success
What You'll Be Responsible For
As our Plumbing Service Manager, you'll lead the day-to-day operations of our residential service department while ensuring customers receive an exceptional experience every time.
You will:
  • Lead, coach, and develop a team of plumbing technicians
  • Drive department performance, profitability, and customer satisfaction
  • Manage scheduling, dispatch coordination, and daily operations
  • Conduct ride-alongs, coaching sessions, and performance reviews
  • Monitor KPIs, revenue goals, and technician performance
  • Resolve escalated customer concerns professionally and effectively
  • Ensure compliance with safety standards and company procedures
  • Identify opportunities for service, repair, and maintenance growth
  • Foster a positive, accountable, and high-performance culture
  • Collaborate with office staff to maximize efficiency and customer experience
What It Takes to Succeed
Required:
✔ 2+ years of service management, supervisory, or leadership experience
✔ Strong leadership and coaching abilities
✔ Excellent communication and customer service skills
✔ Valid driver's license and clean driving record
Preferred:
✔ 5+ years of residential plumbing experience
✔ Experience with ServiceTitan or similar service management software
✔ Proven ability to improve team performance and drive revenue growth
Who Thrives Here?
The ideal candidate is someone who:
✅ Loves developing people
✅ Holds teams accountable while earning their respect
✅ Enjoys solving problems and improving processes
✅ Is motivated by results and performance
✅ Takes pride in creating outstanding customer experiences
✅ Wants to be a key contributor to a growing company
This Isn't Just Another Management Job
This is an opportunity to lead, influence, and build something special.
If you're ready to take ownership of a growing service department, develop a winning team, and be rewarded for your results, we want to hear from you.
Apply Today and Take the Next Step in Your Leadership Career.
Compensation: $80,000–$95,000 Base + Performance Bonuses
Total Earnings Potential: $95,000 - $120,000+ per year

 

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About the Company

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Bio Plumbing