Background in plumbing or residential home services preferred; leadership experience in another customer-experience driven field service business will also be considered. We are looking for someone who has led and coached teams around sales, customer experience, and retention, and home services experience is a strong plus.
Numbers & Facts
Location
Hingham, Massachusetts
Salary
$100,000–$120,000 Per Year
Description
Description
Minuteman Plumbing, Heating & Cooling is a growing residential service company serving Greater Boston and the South Shore. We are hiring a Plumbing Service Manager to lead, coach, and develop our service team on the metrics that drive an exceptional customer experience. We are looking for someone who has led and coached teams around sales, customer experience, and retention, and home services experience is a strong plus. $100-120k Base Salary based on experience + bonus of up to $30k
Key Responsibilities
Lead, train, and coach the plumbing service team and customer-facing staff on KPIs tied to sales, customer experience, and retention
Set clear performance expectations and hold the team accountable to them
Monitor day-to-day service quality and customer satisfaction across plumbing calls and jobs
Partner with leadership to identify coaching opportunities and close performance gaps
Build team culture around accountability, ownership, and exceptional customer care
Review KPI trends regularly and adjust coaching approach based on what the data shows
Serve as an escalation point for customer issues that need a manager's touch
Skills, Knowledge & Expertise
Proven experience leading, training, and coaching customer-facing employees on performance metrics
Background in plumbing or residential home services preferred; leadership experience in another customer-experience driven field service business will also be considered
Comfortable using KPI data to drive coaching conversations and decisions
Strong communication and relationship-building skills
Must pass a pre-employment background check and drug screen
Benefits
• Health Insurance • Dental Insurance • 401(k) Retirement with Company Match • Paid Time Off • Referral Program • Company Truck • Fuel Card • Tools Provided • Paid Training • And so much more...