Plumbing Scheduler / Dispatch Coordinator

We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Join a Growing Plumbing Company That Values Organization, Customer Service, and Teamwork


We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently.


This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day.


Responsibilities

•  Answer incoming calls and emails from customers, property managers, and vendors 
•  Schedule and dispatch plumbing technicians efficiently 
•  Coordinate appointments with residents, tenants, and property managers 
•  Enter and manage work orders within our scheduling software 
•  Monitor technician schedules and adjust routes as needed 
•  Provide status updates to customers and clients 
•  Follow up on open work orders and ensure timely completion 
•  Communicate with technicians regarding schedule changes and job updates 
•  Maintain accurate notes and documentation 
•  Assist with estimates, invoicing, and administrative support as needed 
•  Ensure all client portals are updated with current job statuses 

Qualifications


Required:

•  Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL) 
•  Strong phone and communication skills 
•  Excellent organizational and time management abilities 
•  Ability to multitask in a fast-paced environment 
•  Strong computer skills including Microsoft Office and Google Workspace 
•  Professional and positive attitude 
•  Reliable attendance and punctuality 

Preferred:

•  Plumbing, HVAC, construction, restoration, or home services industry experience 
•  Experience with Kickserv, ServiceTitan, Housecall Pro, or similar software 
•  Property management maintenance coordination experience 

What We're Looking For


The ideal candidate:

•  Thinks ahead and stays organized 
•  Can handle multiple phone calls and emails simultaneously 
•  Maintains professionalism under pressure 
•  Has strong attention to detail 
•  Takes ownership of their work 
•  Works well with both customers and field technicians 

Compensation & Benefits

•  Competitive pay based on experience 
•  Paid holidays 
•  Paid time off 
•  Opportunities for advancement 
•  Stable, year-round employment 
•  Supportive team environment 

Schedule

•  Full-Time 
•  Monday – Friday 
•  Day Shift 
•  No Nights or Weekends