| Location | Henderson, NV |
Description
Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team comprises only the best in the industry, and our customers love us for it. At Ambient, we understand that employee-centric company culture, a robust benefits package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV!
We're looking for a Plumbing Coordinator to join us!
Why Ambient?
About the Role:
The Plumbing Coordinator serves as the operational hub of the Plumbing Department. This individual works closely with the Plumbing Manager, technicians, customer service representatives, and customers to ensure jobs are scheduled efficiently, communications are timely, and daily operations run smoothly.
Success in this role requires strong organizational skills, excellent communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Scheduling & Dispatching
Review the past two days for follow-ups and paused jobs.
Schedule and dispatch service and maintenance calls by technician skillset, job type, and priority.
Book new jobs from Freshdesk and maintain the five-day call board.
Confirm signed estimates before booking related work and ensure all Home Depot documentation is complete.
Customer Communication
Make confirmation and update calls throughout the day to keep customers informed of technician progress.
Handle final follow-up calls at the end of the day to confirm job completion and satisfaction.
Sales & Lead Management
Review and book Home Depot and partnership leads daily.
Route technician-generated leads to the sales team and reschedule low-priority jobs to preserve capacity.
Team & Administrative Support
Support CSRs during peak call periods and communicate proactively with managers, coordinators, and field teams.
Audit pinned notes, business units, and job types for accuracy.
Review pending job and AR reports, book follow-ups and installations, and complete technician debriefs in ServiceTitan.
Requirements