Plumbing Account Manager - SPG Group

Job Summary

Key Responsibilities

Client Relationship Development

• Build and maintain strong relationships with building owners, facility managers, property management groups, and hospital/healthcare facility engineering teams
• Identify and develop project opportunities within existing and new client accounts across HVAC, plumbing, and medical gas systems
• Maintain regular contact with clients to understand facility needs, upcoming capital projects, code-driven upgrades, and medical gas and process pipe system requirements
• Expand relationships within existing client organizations to identify additional project opportunities
• Position Cox Engineering as the preferred mechanical, plumbing, and process pipe partner for system upgrades, replacements, and code-compliance work
• Develop annual account plans for key customers
• Identify and develop capital planning opportunities 12–36 months in advance to support customers’ long-term facility objectives
• Conduct periodic business reviews with strategic clients
• Actively grow the project portfolio through opportunity development and strong client relationships

Opportunity Development & Estimating

• Walk project sites with customers to evaluate plumbing and process piping system needs, condition, and code compliance
• Identify project scope and develop practical, cost-effective solutions for commercial mechanical system upgrades, plumbing infrastructure improvements, medical gas system work, equipment replacements, and code-required projects
• Prepare project estimates including labor, materials, subcontractors, equipment, and permit considerations
• Develop and present proposals to clients
• Coordinate internally with Operations, Plumbing leadership, and the Master Plumber of Record to ensure pricing reflects labor realities, code requirements (including 248 CMR and NFPA 99), and execution needs
• Develop phased replacement strategies for aging plumbing equipment, domestic water, sanitary, gas, fixture, and process pipe systems
• Recommend energy efficiency, water conservation, backflow prevention, and medical gas system reliability improvements
• Help customers prioritize capital investments based on operational needs, lifecycle costs, code compliance risk, patient-care continuity (in healthcare settings), and budget objectives
• Evaluate equipment and system condition and remaining useful life to help customers make informed repair-versus-replacement decisions

Project Ownership & Execution

• Maintain ownership of projects from award through closeout while coordinating with SPG Operations, Plumbing field supervision, and project management resources as required
• Initiate awarded projects within the company’s project management system (BuildOps)
• Procure major equipment and materials and coordinate with vendors
• Conduct project kickoff meetings with field supervisors and technicians
• Maintain communication with customers throughout project execution, with particular attention to infection control, patient care continuity, and infection-control risk mitigation when working in hospital environments
• Monitor project financial performance including labor and material costs
• Partner with SPG Operations and Plumbing leadership to deliver projects safely, profitably, on schedule, and in full compliance with applicable codes (including 248 CMR and NFPA 99) while remaining the primary customer contact throughout execution
• Serve as the single point of accountability for the commercial success of assigned projects, ensuring customer expectations, operational execution, code compliance, and financial objectives remain aligned throughout the project lifecycle

Financial Management

• Own the financial performance, profitability, and gross margin of an assigned portfolio of projects and customer accounts
• Coordinate project invoicing and ensure timely billing
• Support collections when required to ensure timely payment
• Collaborate with Accounting and Accounts Payable to ensure timely invoicing, resolve billing issues, and support effective cash flow management
• Review project financial performance throughout execution and implement corrective actions when labor productivity, material costs, or projected margins deviate from expectations

Internal Coordination

• Collaborate with SPG Operations, field supervisors, Service teams, Plumbing Division leadership, and the Master Plumber of Record to ensure smooth project execution and code compliance
• Partner with Service Operations and Plumbing Service teams to identify project opportunities generated through service calls, deficiencies, recurring repairs, equipment condition, code requirements, and customer capital planning
• Maintain accurate opportunity tracking and pipeline visibility within the company CRM system
• Participate in regular sales and project review meetings
• Ensure proper project turnover and documentation throughout the project lifecycle
• Foster strong cross-functional relationships with Service Operations, Dispatch, Project Support, Purchasing, Service Coordinators, Accounting, and Plumbing Division leadership to ensure seamless execution from opportunity development through project closeout
• Communicate proactively across departments to align priorities, resolve issues, and maintain exceptional customer service
• Support continuous improvement by identifying opportunities to improve communication, processes, estimating accuracy, and operational efficiency

Performance Expectations

• Achieve annual revenue, gross margin, and profitability objectives
• Maintain an accurate and active sales pipeline within the CRM
• Develop and expand relationships within assigned customer accounts to drive repeat business and long-term customer retention
• Deliver projects that meet or exceed profitability, schedule, safety, code compliance, and customer satisfaction expectations
• Consistently grow personal project portfolio through proactive opportunity development across plumbing, and process piping, and medical gas work
• Contribute to the overall growth and profitability of the Service Projects Group and the Plumbing Division

Qualifications & Experience

• Experience in mechanical construction, plumbing service, commercial facilities work, or related building infrastructure
• Strong understanding of commercial plumbing systems (domestic water, sanitary/storm, gas piping, fixtures, water heaters, backflow), medical gas systems, process piping, or related building infrastructure
• Experience estimating or managing mechanical, plumbing, or medical gas projects preferred
• Working knowledge of the Massachusetts State Plumbing Code (248 CMR), NFPA 99, medical gas systems, and process piping is preferred, with specialized work coordinated through qualified internal resources
• Experience working in hospital, healthcare, pharmaceutical, research institute, and higher education environments is a strong plus
• Ability to build and maintain strong client relationships
• Strong organizational and project management skills
• Financial awareness and ability to manage job profitability
• Ability to independently develop project scope and pricing from field observations
• Experience working with union mechanical or plumbing labor environments preferred
• Excellent communication and problem-solving skills
• Working knowledge of project management, ERP, and CRM software (BuildOps, NetSuite, or similar platforms) preferred
• Massachusetts Journeyman or Master Plumber license, or medical gas certification, is a strong plus but not required