| Location | Fort Lauderdale, FL |
| Salary | $18–$20 Per Hour |
Player Support Analyst
Information Systems
Help Desk / Technical Support
$ 18 - $ 20 / Hour
location_onFort Lauderdale, Florida
acuteContractor
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Your Role
Akkodis is seeking a Player Support Analyst for a Contract with a client in Lauderdale, FL (Remote). The ideal candidate is responsible for delivering exceptional customer support, managing complex player inquiries, and ensuring timely resolution of accounts, payment, sportsbook, and technical issues.
Variable Shift Hours:
Position 1: Wednesday to Sunday - Morning 6 AM to 3 PM EST
Position 2: Saturday to Wednesday - Night 10 PM to 7 AM EST
Position 3: Monday to Friday - Day 10 AM to 7 PM EST
Position 4: Friday to Tuesday - Day 10 AM to 7 PM EST
Position 5: Sunday to Thursday - Day 12 PM to 9 PM EST
Position 6: Wednesday to Sunday - Day 12 PM to 9 PM EST
Rate Range: $18/hour to $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Player Support Analyst Job Responsibilities include:
Provide professional support to players through phone and email channels, resolving account, payment, sportsbook, gaming platform, and technical support issues.
Manage customer cases from initial intake through final resolution, ensuring accurate documentation, timely updates, and proactive follow-up.
Investigate complex player inquiries and collaborate with Fraud, Payments, Trading, Operations, and Technical Support teams to drive issue resolution.
Utilize AI-powered support tools, knowledge management systems, and automated workflows to improve service quality and operational efficiency.
Ensure compliance with company policies, security standards, responsible gaming requirements, and regulatory obligations during all customer interactions.
Deliver exceptional customer experiences by applying strong problem-solving skills, maintaining professionalism, and handling sensitive situations with care and accountability.
Required Qualifications:
High School Diploma, associate's degree, or bachelor's degree in business, Communications, Customer Service, Information Technology, Hospitality, or a related field.
2+ years of experience in Customer Support, Help Desk, Service Desk, Call Center, Player Support, or a customer-facing support environment.
Strong experience handling customer inquiries through phone and email channels, with expertise in case management, ticketing systems, and issue resolution.
Excellent communication, problem-solving, and multitasking skills, with experience using CRM/ticketing platforms and working in regulated, fast-paced environments; sportsbook, gaming, fintech, or payments support experience is preferred.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Nandini.Gupta@akkodisgroup.com.
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: 1642769
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