As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You'll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.
- Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
- Enroll guests in the Status+ Rewards program and issue membership cards
- Promote ongoing casino promotions and explain program benefits
- Conduct basic player evaluations and outbound scripted calls
- Verify and distribute jackpot payments and complete required documentation
- Maintain accountability for ATMs, kiosks, and cage transactions
- Reconcile daily transactions and ensure accuracy of funds exchanged
- Handle guest requests and disputes professionally, escalating when needed
- Maintain confidentiality of guest and casino information
- Keep work area clean, organized, and compliant with safety standards
- High School Diploma or GED required
- One year of cash handling or customer service experience preferred
- Excellent written and verbal communication skills
- Strong mathematical accuracy and attention to detail
- Ability to learn and explain casino games, promotions, and amenities
- Proficient in computer software relevant to the role
- Ability to make sound decisions in guest service situations
- Must have and maintain a valid driver's license and liability insurance
- Ability to obtain and maintain licensing from the appropriate gaming authority
- Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays
- Comfortable working in environments with crowd noise and second-hand smoke