Player Development Exec - NEW BUSINESS Role

License - G2

 Access - T

Overview of Responsibilities - 

Establishes meaningful and long-lasting relationships with table games players so that they regularly choose our Casino as their gaming destination. Exhibits high-energy, positive presence on the casino floor and provides courteous and comprehensive service to all gaming customers. Adheres to all company service and operating standards.   

Essential Job Duties - 

• Work with Marketing Team to identify, attract and retain a significant customer base, and maintain own book of business through player database.
• Generate and cultivate relationships with casino guests to produce and maintain casino customers.
• Promote Players Club card membership, events and promotions to all guests and take specific steps to enlist customers with gaming worth based on play.
• Maintain regular, direct contact with customers by phone and in person. Get to know customers’ personal likes and dislikes and use accordingly.
• Follow, implement and recommend marketing strategies and initiatives, including attending and planning on-site and off-site marketing events with customers.
• Issue to customers benefits and services, including complimentaries and match play, based on customers’ spending activity and preferences.
• Achieve budgeted gaming revenue goals relative to assigned customer base.
• Resolve customer complaints, and, if necessary, solicit involvement and support from appropriate management representatives.
• Provide the highest level of guest service by greeting all guests individually and pleasantly with a positive, pleasant and cheerful demeanor and demonstrate proactive, spontaneous, “above and beyond” approach to guest service.
• Answer customer and team member questions with excellent guest service and mentoring skills. Provide information and explain Players Club benefits, property amenities, daily activities and marketing programs to customers and front-line team members.
• Comply with all applicable internal controls and reporting requirements, including Anti-Money Laundering Program obligations and responsibilities. 
• Attend regular brainstorming strategy meetings with VP of Operations to discuss feedback and recommendations for marketing and sales strategy.
• Provide detailed customer information to various departments (including compliance and credit) to assist in the issuance of credit and other operational decisions relating to customers.
• Perform all other duties as assigned.

Job Requirements - 

1. High School Diploma or G.E.D. required. Bachelor’s degree strongly preferred. Three years sales experience strongly preferred, with a solid familiarity with the field’s concepts, practices and procedures. 
2. Must have strong interpersonal skills, judgment skills, and a high degree of tact. 
3. Must be able to work all shifts, and weekends/holidays as required. 
4. Must be able to communicate effectively in English, both verbally and through written communications.    

Reports to: Director of Player Development and Guest Services (for daily operations), General Manager (for matters of policy, purpose and procedure)

Reporting To Position - Executive Casino Host

Reporting Structure Updated and approved 9/18/2023