Position Purpose & SummaryThis position will contribute to the overall success of the golf operation, including participating in the member and guest experience while at Kissing Camels Golf Club. Members of the Player Assistance/Outside Services team will be responsible for providing exceptional, first-class service. THIS IS NOT A BEVERAGE CART ATTENDANT POSITION. Essential Functions: Provide services to members/guests patronizing the golf course to include, but not limited to, loading, and unloading golf bags onto golf carts, and cleaning golf clubs before and after play.Provide additional service but not limited to, including cleaning and detailing golf carts, staging golf carts, assisting in the maintenance of the practice facility, maintaining rental club inventory, and overnight bag storage. Deliver service standards and department-specific signature touch points.Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Be informed on, promote club activities, and servicesCleaning and prepping golf carts for daily useStaging golf carts Assist in general cart fleet maintenance Assist in the daily setup and overall experience of the driving rangeSetting up and breaking down – driving range stationsPicking and cleaning golf balls – driving range Must be proactive in anticipating member/guests needs Effectively communicate all pertinent information amongst team members and supervisory staff Ability to work well under pressure and multi-taskMust be highly service focused with a desire to engage with members & guestsDemonstrate initiative and accountabilityComfortable working in a fast-paced environment where continuous improvement is expectedMust be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness a must Responsible for compliance requirements (breaks, time clock punches, uniform standards, etc.)Assist with member/guest service resolution (LEARN Model) Assist with daily golf bag movement tasksEmptying trash & folding laundryResponsible for all opening/closing shift tasks Greet every guest, member, and team member with service standards and set a positive tone for every interactionProvide extraordinary service that is "Enriching by Nature"Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitmentsUphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and valuesBe empowered to make things go right if they go wrongGive the guest/member a fond farewellAddress feedback by utilizing the LEARN ModelDemonstrate a professional appearance and be attentive to what matters mostComply with company policies and proceduresObserve and adhere to safety guidelinesMarginal Functions: Perform other duties as assignedInterface positively with other departments, helping when neededDisplays care for the use of equipment and maintains an organized and professional work environment Position Requirements: Minimum Knowledge & Skills: Writing - Communicating effectively in writing as applicableBasic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; generate alternative solutions to problemsGuest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Formal Education and Job-Related Experience:Minimum Education Requirement: High School Diploma or in progress of accomplishing License, Registration, and/or Certification Required: Valid Driver's License for a minimum of 1 year. External and Internal Personal Contact: Communications:Daily – Pre-shift meetings and stand-upsWeekly – Event summary and follow-upOccasionally – Participate in one-on-one coaching sessions Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.Hospitality - We're passionate about delivering exceptional member/guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Go - We operate with a sense of urgency and discipline. Additional Licenses and/or Certifications Required: YESNOValid Driver's License for 1 year minimumX CPR Certification XFood Protection Manager Certification XFood Handler Certification XAlcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable)OCCASIONALFREQUENTLYSitting XStanding XWalking XBending Over XCrawlingX Reaching XCrouching X Kneeling X Balancing X Pushing / Pulling XLifting / Carrying: 10 lbs. or less 11 to 25 lbs. 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity XFine Motor Skills XGross Motor Skills XEye / Hand Coordination XNear Vision XFar Vision XColor Recognition XHearing X Environmental Factors:Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YESNOWorking OutsideX Working InsideX Working AloneX Working Closely with OthersX Excessive Cold / HeatX Excessive Humidity / Dampness XNoise / VibrationsX Working Above GroundX Working Below Ground XWorking with Chemicals / Detergents / CleanersX Working Around Fumes / Smoke / GasX Walking on Uneven SurfacesX Operating Motorized Equipment or VehiclesX Working Around/Near Machinery/Motorized EquipmentX Climbing on Scaffolds or Ladders XContinuous use with a Computer and Keyboard X The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.
Job Posted by ApplicantPro