| Location | Dallas, TX |
Location: Dallas, TX Onsite
Experience: 20+ Years
Employment Type: Full-Time
We are seeking an experienced Platform Reliability & Operations Lead to drive reliability, stability, and operational excellence across enterprise cloud, data, integration, and analytics platforms. The ideal candidate will have extensive experience in Site Reliability Engineering (SRE), platform operations, major incident management, change governance, and automation.
This role requires a strong technical leader with end-to-end architectural understanding of enterprise platforms, the ability to independently lead critical incident resolution, and experience managing cross-functional teams and multiple technology vendors. The candidate will drive service reliability, minimize downtime, improve operational efficiency, and implement proactive monitoring and self-healing automation.
Key ResponsibilitiesLead platform reliability and operations across Azure, GCP, Snowflake, Databricks, integration, and visualization platforms.
Establish and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and operational performance targets.
Independently lead Major Incident Management (MIM), coordinating end-to-end incident resolution across infrastructure, data, integration, and application teams.
Drive Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and problem management to prevent recurring incidents.
Manage critical incident communications with senior executives, business stakeholders, IT leadership, and external vendors.
Govern production changes through Change Advisory Board (CAB) processes, risk assessments, implementation approvals, and rollback planning.
Drive preventive maintenance, platform health checks, capacity planning, disaster recovery, and business continuity initiatives.
Implement observability, monitoring, alerting, and self-healing automation to improve platform stability and reduce Mean Time to Recovery (MTTR).
Identify opportunities for operational automation, AIOps, and continuous improvement across platform operations.
Collaborate with FinOps teams to optimize cloud resource utilization, address cost anomalies, and improve operational efficiency.
Manage cross-vendor operational agreements, including Operational Level Agreements (OLAs), service expectations, and performance governance.
Lead, mentor, and coach L2/L3 engineering teams while establishing operational governance and continuous improvement practices.
Drive CI/CD and Infrastructure as Code (IaC) practices to improve deployment consistency and operational reliability.
Cloud Platforms: Strong expertise in enterprise-scale Azure IaaS, PaaS, networking, identity, access management, and platform administration; experience with GCP.
Azure Infrastructure: Azure Kubernetes Service (AKS), networking, Role-Based Access Control (RBAC), cloud security, and infrastructure operations.
Data Platforms: Azure Databricks, Apache Spark performance tuning, Snowflake administration and operational optimization.
Integration Platforms: Informatica, Kafka, and enterprise integration platform operations.
Analytics and Visualization: Tableau and Power BI platform administration and support.
Containers and Orchestration: Kubernetes and containerized platform operations.
Monitoring and Observability: Prometheus, Grafana, Splunk, and AppDynamics.
Automation and AIOps: Self-healing automation, intelligent alerting, incident prevention, and operational automation.
DevOps and Infrastructure Automation: CI/CD pipelines, Terraform, and Infrastructure as Code.
IT Service Management: Major Incident Management, RCA, CAPA, problem management, change management, and CAB governance.
Site Reliability Engineering: SLOs, SLAs, service reliability, availability management, MTTR reduction, and change success rate improvement.
20+ years of experience in platform operations, infrastructure engineering, site reliability engineering, or enterprise technology operations.
At least 5 years of experience leading platform reliability, SRE, or infrastructure operations teams.
Proven expertise in architecting, administering, and supporting enterprise-scale cloud infrastructure and platform engineering solutions.
Strong experience leading major production incidents and coordinating cross-functional technical teams through resolution.
Demonstrated experience in root cause analysis, problem management, preventive maintenance, and reliability improvement.
Experience implementing change governance, CAB processes, production risk assessments, and rollback strategies.
Strong understanding of enterprise architecture across cloud infrastructure, data platforms, integration technologies, and analytics platforms.
Experience driving operational automation, observability, capacity planning, disaster recovery, and cloud cost optimization.
Proven ability to communicate technical issues and business impacts clearly to senior executives and business stakeholders.
Experience managing cross-vendor service delivery, OLAs, operational KPIs, and performance governance.
Strong leadership, problem-solving, communication, and stakeholder management skills.
ITIL 4 certification.
Microsoft Azure certifications relevant to infrastructure, architecture, or platform engineering.
Databricks certifications relevant to data engineering or platform administration.
Relevant SRE, Kubernetes, Terraform, or cloud operations certifications.
The successful candidate will be measured on:
SLA adherence and platform availability.
Reduction in MTTR and recurring production incidents.
Production change success rate and reduction in change-related incidents.
Completion and effectiveness of RCA and CAPA activities.
Improved observability, automation coverage, and self-healing capabilities.
Reduction in operational risks and platform downtime.
Cloud cost optimization and timely resolution of cost anomalies.
Disaster recovery readiness and operational resilience.
Cross-vendor performance and service delivery.
L2/L3 team effectiveness and continuous improvement.