Platform Operations Support Engineer

The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

Company Overview:
Req ID: 394211
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Platform Operations Support Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Description:
Backend Engineer with strong Java and microservices experience to support the development, operation, and reliability of production systems. This role is primarily RunOps/DevOps and L4 production and pre-production support with some backend development responsibilities.
The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability.

Key Responsibilities

• Develop, enhance, and maintain backend services using Java and microservices architecture.
• Work with MongoDB and Kafka to build reliable, scalable, and event-driven applications.
• Provide L4 support for complex application and platform incidents in pre-production and production environments.
• Monitor system health, investigate alerts, perform root-cause analysis, and drive incident resolution.
• Collaborate with development, QA, infrastructure, and operations teams to improve application reliability and performance.
• Support release activities, production deployments, change management, and post-release validation.
• Use observability and monitoring tools such as Splunk and related operational tooling.
• Leverage agentic tools to improve monitoring, triage, automation, and operational efficiency.
• Identify recurring issues and implement permanent fixes, automation, and preventive measures.
• Create and maintain operational runbooks, incident documentation, and knowledge-base articles.

Required Skills and Experience

• 5+ years strong hands-on experience with Java backend development.
• 5+ years xperience designing and supporting microservices-based applications.
• Solid knowledge of MongoDB and Apache Kafka.
• Experience in production support, incident management, troubleshooting, and root-cause analysis.
• Familiarity with RunOps/DevOps practices, including monitoring, release support, and operational automation.
• Hands-on experience with Splunk or similar log monitoring and observability platforms.
• Experience using operational automation or agentic AI tools is highly desirable.
• Ability to analyze complex distributed-system issues across application, messaging, database, and infrastructure layers.
• Strong communication skills and the ability to work effectively in a fast-paced support environment.
• Working Requirements
• Availability to provide production coverage for 12-hour on call basis, including coverage aligned with operational and production-support needs.
• Willingness to participate in incident response and provide support for critical production issues as required.

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About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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