Platform & Analytics Engineer
Location: Location: Hybrid - Irvine, CA
Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!
Mutual of Omaha Mortgage is looking for a hands-on Platform & Analytics Engineer who lives in two worlds: building the dashboards and reporting that drive decisions across our forward and reverse mortgage divisions, and keeping the platforms behind them healthy, monitored, and online. This is not a ticket-router or a pure analyst seat — you’ll write the SQL, build the pipelines, ship the dashboards, and be the first call when a production system goes sideways.You’ll work directly with business, operations, and IT leadership, with broad access to our core platforms and the autonomy to fix what you find.What You’ll DoDashboards & Reporting (primary focus)
- Design, build, and maintain dashboards and recurring reports for executives, operations, and sales leadership across the forward and reverse divisions
- Develop and own data pipelines and curated datasets in our Databricks Unity Catalog environment (Spark SQL, Python)
- Translate loosely defined business questions into concrete metrics, reports, and self-serve dashboards
- Standardize reporting deliverables on company templates and drive consistency in KPIs across teams
- Automate manual reporting workflows and retire spreadsheet-driven processes
Platform Reliability & On-Call
- Serve as a primary on-call escalation point for production platform incidents — triage, communicate status, drive resolution, and coordinate with vendors when systems go down
- Monitor and support the health of core business platforms, including our loan origination system (Encompass), CRMs (Salesforce, Relcu), telephony (Five9), and the Databricks data environment
- Build monitoring, alerting, and health checks so we find problems before users do
- Perform root-cause analysis after incidents and implement fixes, not just workarounds
- Support integrations and data sync between platforms (APIs, connectors, scheduled jobs) and troubleshoot when they drift
General
- Document systems, runbooks, and reporting logic so knowledge doesn’t live in one person’s head
- Partner with Compliance and IT Security to handle borrower data appropriately (PII handling, access controls, audit support)
What We’re Looking For
- 4+ years in a hybrid data/platform role — analytics engineering, BI development, platform operations, sysadmin-with-data-chops, or similar
- Strong SQL (Spark SQL a plus) and working Python for data pipelines, automation, and reporting
- Hands-on experience with a modern data platform (Databricks strongly preferred; Snowflake/BigQuery acceptable)
- Experience building dashboards and executive-facing reporting (Databricks dashboards, Power BI, Tableau, or equivalent)
- Demonstrated experience supporting production business systems — comfortable being on call, triaging incidents, and working vendor support escalations
- Ability to work independently across ambiguous problems that span data, systems, and business processes
- Clear written communication — you can explain an outage to an executive and a data model to an analyst
Nice to Have- Mortgage or financial services experience (Encompass/ICE Mortgage Technology, LOS data models, HMDA/pipeline reporting)
- Salesforce administration or reporting experience
- Telephony/contact center platform experience (Five9 or similar)
- API integration experience (REST, webhooks, scheduled sync jobs)
- Familiarity with regulated-industry data handling (PII, access governance)
What Working Here Looks Like
- Real ownership: you’ll be the go-to person for reporting and platform health, not one of fifty
- Direct exposure to executive leadership and measurable business impact
- A tech stack that’s actively being modernized — your work shapes it
- On-call is real but shared and reasonable; we invest in monitoring so 2 AM pages are rare, and your job includes making them rarer
The hourly rate for this position is $100 per hour.
Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:
- Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
- Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
- 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
- Multiple PPO Medical Plans, as well as HDHP eligible plan.
- Dental Coverage
- Vision Coverage
- Company Paid Life Insurance
- 401K with a generous employer match
- Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
- Free Legal Services
- Employee Loan Program
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