Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
About the Role:Burnett Plastic Surgery PC is looking for a polished and personable Front Desk Concierge to be the welcoming face of our premier plastic surgery practice in Westfield, NJ. This is an exciting opportunity to work in a high-end, patient-focused environment where every interaction makes a meaningful difference in someone's journey to feeling their best.
Responsibilities;- Open and close the office.
- Greet and check in patients with a warm, professional, and concierge-level demeanor
- Answer and manage incoming calls, emails, and appointment scheduling requests
- Coordinate patient consultations and follow-up appointments using practice management software
- Collect and verify patient information, insurance details, and medical forms
- Process payments, manage billing inquiries, and handle financial transactions accurately
- Maintain a clean, organized, and welcoming front office and waiting area
- Communicate effectively with clinical staff to ensure seamless patient flow
Requirements:- 1–3 years of front desk, medical receptionist, or luxury customer service experience
- Experience in a plastic surgery, medical spa, or aesthetic practice is a strong plus
- Proficiency with medical scheduling or EMR software preferred
- Exceptional interpersonal and communication skills with a patient-first attitude
- Professional appearance and demeanor consistent with a high-end aesthetic practice
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Discretion and sensitivity when handling confidential patient information (HIPAA compliance)
- Minimum High School Diploma or Associates Degree
About Us:Burnett Plastic Surgery PC is a trusted and respected plastic surgery practice serving the Westfield, NJ community and surrounding areas. We have a solo plastic surgeon and a board certified RN who provide exception al care to their patients.Our patients choose us for our commitment to exceptional results, personalized care, and a welcoming environment that puts them at ease from the very first visit. We are a passionate, supportive, and deicated team.