The main missions of the role are:
- Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
- Engage L2 or L3 support when necessary
- Server disk space management and OS patching
- Hardware troubleshooting and replacement
- Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket.
- Work with other members of the IT organization to provide solutions to user issues.
- Keep IT management up to date with local and system changes.
- Create and escalate support tickets using the Stratos Help Desk system.
- Desktop/Laptop setup and distribution.
- Basic Network Troubleshooting and Support.
- Execute failover/failback of shop floor systems on a periodic basis.
- Ensure back up of systems is properly working.
- Manage local IT budget
- Perform other duties as assigned by the plant leadership and the IT Region Leader.
- Communicate daily with plant management. Be part of the plant management daily meetings.
Qualifications:
Minimum education level:
Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.
Experience:
- knowledge of troubleshooting and understanding of when to escalate issues.
Skills & Competencies:
- Attention to detail
- Communicate effectively with a diverse population and demonstrate good interpersonal skills.
- Customer service skills.
- Experience in a manufacturing environment preferred
- Understanding of/interest in shop floor systems (sequencing, traceability etc.)
- Familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
- Familiarity with Microsoft Office 2016 and Office365.
- Familiarity with software and hardware of PCs and network servers.
- VOIP and Networking experience and/or training preferred.