Planner Merchandise eCommerce - Zales

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Planner- Ecommerce

The Ecommerce Planner is responsible for supporting digital business growth fo through sales forecasting, promotional planning, pricing execution, and assortment analysis. This role partners cross-functionally to identify opportunities, improve performance, and deliver consistent customer experience across ecommerce channels.

• Support ecommerce promotional calendar planning, execution, and optimization across site and customer touchpoints.
• Execute ecommerce price changes, audit site accuracy, resolve discrepancies, and maintain channel price parity.
• Analyze performance, customer behavior, and trends to identify risks, opportunities, and actionable recommendations.
• Support online exclusive assortment planning, SKU productivity analysis, lifecycle tracking, and item-level forecasts for key products.
• Identify assortment gaps and growth opportunities; recommend additions, exits, or adjustments to improve digital assortment performance.
• Partner with Merchandising and cross-functional teams to rationalize assortments across store and digital channels.
• Monitor ecommerce fulfillment performance and identify opportunities to improve availability, order completion, and customer experience.
• Collaborate with key partners to support planning cadences, business priorities, and ecommerce execution.
• Optimize Any Metal, Any Stone offerings for accurate presentation and consistent customer value.
• Develop ecommerce sales, demand, margin, traffic, conversion, and order forecasts; track performance and recommend actions to improve results.

Education Preferred: Bachelor's degree in Merchandising, Marketing, Business, or related field preferred; equivalent retail merchandising, planning, buying, or ecommerce experience may be considered.

Years of Job-Related Experience Required: Minimum 5 years of merchandise or retail experience preferred