Plan Review Coordinator (Customer Service Coordinator)

This job will be accepting job applications until the position is filled.

Annual Salary:

$46,897.50 - $49,530.00

Hourly:

$24.05 - $25.40

Department:

Development Services, Public Safety

Division:

Building Inspections

FLSA:

Non-Exempt

Job Description:

In this role, you will perform public contact duties and provide administrative support to the department.

Examples of Duties:

• Provides assistance to office visitors, callers, and the general public regarding City processes and forms.
• Directs customers to the appropriate point of contact.
• Receives and distributes documents.
• Enters application tracking information, service requests, citizen issues, and pertinent facts into electronic workflow software.
• Assists with the production and distribution of application and service request tracking reports.
• Performs research projects, including: data collection, analysis, information verification, and discrepancy resolution.
• Collaborates with other departments as needed.
• Keeps abreast of City operational procedures, practices, processes and office locations.
• Reads and applies various documents such as maps, procedures, processes and regulations to work situations.
• Advises departmental personnel, citizens, and others on status of cases, and makes referrals as appropriate.
• Monitors recurring issues and adverse trends in complaints and inquiries.
• Performs other duties as assigned

Basic Qualifications:

• Associate's Degree (AA/AS) in Business Administration, Public Administration or related field; and 2 years of related experience and/or training; or an equivalent combination of education and experience.
• Thorough knowledge of Microsoft Office or similar software.

Preferred Qualifications:

• Experience with EnerGov.

Other Necessary Requirements:

• May require evenings, weekends, and holidays as scheduled.
• In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City's needs.

The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]