Each Team Member serves as both a Guardian of Positive Impressions and a Quality Guarantor. Team Members are cross-trained in every position while being encouraged to excel in their individual strengths. The Quality Guarantor ensures product quality, presentation, and order accuracy. The Guardian of Positive Impressions focuses on making customers feel welcome and comfortable in the store and over the phone, creating a positive experience that encourages them to return.
RESPONSIBILITIES
- Responsible for initial greeting of customer
- Understand the mission statement, “We Take Your Pizza Personally”, its purpose and how it relates to building customer loyalty on a daily basis, and instilling this purpose in all team members
- Provide excellent service, ensuring that you treat customers with respect, dignity and courtesy
- Raise the bar, or standard, with each action and interaction
- Be time sensitive to customer promise times and be vigilant about meeting or beating them
- Master product and prep procedures and correctly and consistently implement them
- Maintain a clean and safe work environment by adhering to Board of Health regulations
- Maintain proper levels of inventory through completion of checklists
- Develop a positive rapport with customers both on the phones and in the store
- Understand the need to be detailed in personal appearance and hygiene
REQUIRED SKILLS AND EXPERIENCE
- Fired up to handle day-to-day challenges in a fast paced work environment that may be stressful at times
- Ability to accomplish tasks and build customer loyalty with minimal supervision
- Basic math and computer skills
- Ability to maintain a positive attitude under pressure, and always be honest and punctual
- Enjoys and likes interacting with people
- Good listening and oral communication skills
- May be required to lift up to 40 lbs
The above statements are intended to describe the general type and level of work being performed by the Team Member functioning in this position. They are not intended as an exhaustive list of all responsibilities, duties and skills required for this job classification, nor are they intended to limit the Company’s right to modify the duties of the job at any time without notice.