Job Title:
PIA P&C Support Specialist (Tier II)
Work Location:
Rochester, NY
Duration:
6 month contract with option to extend
Education/Experience Required:
High school diploma required
Job Description & Responsibilities:
- Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products, workers' compensation, ERISA bonds, BOP, EPLI.
- Maintains a high level of knowledge concerning the products and services supported by the client Insurance Agency.
- Assists external users of the technical products by answering questions and solving problems involved with their use.
- Identifies, investigates, and researches user questions and problems.
- Refers unresolved issues to technical or professional personnel for follow-up as needed.
- Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
- Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and customer.
- Responds to inbound calls and places outbound calls as required by the business unit relating to Property & Casualty suite of products and/or the Workers' Compensation Payment Services.
- Maintains an accurate recording of all internal and external communication.
- Exhibits comprehensive knowledge of the client's Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
- Maintains and manages positive and professional relations with Paychex clients, insurance carriers, and internal/external clients to ensure client satisfaction.
- Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
- Internal applications include HRIS (human resource information system) and Online Reporting System.
- Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
- Participates in assigned projects or required training.
- Other duties as assigned.
Skills & Qualifications:
- High school diploma required.
- A minimum of 2 years customer service experience or insurance-related experience.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.