Physician Practice Coordinator - Orthopedics Coastal (Torrance)

Job Description

The Physician Practice Coordinator supports the physician and clinical staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front and back office workflow. This position also serves a key role in coordinating the patient experience within the practice through performing various administrative tasks that encompass patient communications, provision of health education information, coordination of translation services. Responsible for day to day supervision of assigned physician practice including management of physician practice clinical and surgery schedule.

Duties & Responsibilities:

• Performs all functions related to surgery scheduling including verifying insurance, scheduling of patients pre & post-operative appointments, acquiring health clearances, surgery authorizations, and scheduling surgical assistants. Ensure that all pre-operative studies are scheduled and completed prior to surgery.
• Manages physician referral work queues by completing referrals in EPIC corresponding to PPC tasks.
• Provides customer service actions such as, scheduling appointments, triaging calls by directing to appropriate individuals or departments, responding to patient questions and complaints, referring patient complaints appropriately to supervisor.
• Manages physician practice in coordination with medical assistants and other appropriate staff. Trouble shoots patient/physician issues and takes appropriate action for resolution.
• Handles administrative functions including physician correspondence, forms and request for authorizations, Cedars-Sinai med-legal patients, expense reports, calendar and other transcription needs when needed. Works with workers compensation adjusters, nurse case managers, submits WC request for authorizations, and follows up to acquire statuses and receipt of documentation.
• Completes credentialing when needed at all physician facilities, ensures CVs are updated and medical staff privileges are current (CA license & DEA).
• Monitors work flow, assists in work assignments, recommends areas for improvement, interfaces/liaisons with other departments, assists in meeting/auditing
• Coordinates MD mentoring opportunities with fellows, students, etc.
• Works with the billing and HIS departments to deliver information for requested chart audits. Ensures that appropriate surgical reports, and daily clinic charges are sent to the billing department without delay for optimal reimbursement. Works closely with billing department to facilitate financial arrangements for individual patients.
• Acts as a liaison between physician and patients in communicating surgery concerns. Provides surgical scheduling information, resource coordination, and support to patients before, during and after surgery procedure(s).Provides health education materials including forms, videos, articles to educate target population of health topic as advised by physician. Develops with the physician, materials for patients pre- and post- surgery and correspondences in between.
• Provides support to physician with outside services, including, profession/collegiate teams, teaching and speaking engagements. Manages and coordinates logistics of care for VIPs and patients with special needs.

Qualifications

Education:

High school diploma/GED required. Bachelor's degree preferred.

Experience:

Three (3) years of experienced working with a large medical group practice and surgery scheduling experience in a high call volume setting. Proficient in insurance protocols and have knowledge of HMO, PPO, and POS plans. Experience working with worker's compensation carriers and an understanding of the WC cycle and protocols preferred.