Physician Experience Specialist

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Company Company Bon Secours Charity Medical Group Bon Secours Community Hospital Good Samaritan Hospital HealthAlliance Hospital Margaretville Hospital MidHudson Regional Hospital Mountainside Residential Care Center NorthEast Provider Solutions Inc. Schervier Pavilion St Anthony Community Hospital Westchester Medical Center WMC Advanced Physician Services PC WMCHealthWorx

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Job Title: Physician Experience Specialist

Company: NorthEast Provider Solutions Inc.

City/State: Hawthorne, NY

Category: Professional/Non-Clinical

Department: Practice Management - NPS

Union: No

Position: Full Time

Hours: mon-fri 830a-5p

Shift: Day

Req #: 49837

Posted Date: Sep 29, 2026

Hiring Range: $71,281- $89,605

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External Applicant link Internal Applicant link

Job Details:

Job Summary:

The Physician Experience Specialist plays a pivotal role in enhancing the physician new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization and stakeholder management.

Responsibilities:

• Oversees and enhances physician pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as a liaison for leadership, practice managers, and new physicians, delivering updates and resolving complex onboarding issues.
• In collaboration with the Physician Experience Director, lead the effort to develop clear standards and expectations in regard to physician experience, learning and sharing best practices for optimal outcomes.
• Develops and implements process improvements to streamline onboarding and status changes.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding to ensure alignment with organizational goals and regulatory standards.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements.
• Assist with the resolution of grievances or concerns raised by physicians, escalating as appropriate to senior leadership.
• Work with IT and Support Services to ensure the necessary equipment and furniture is onsite and functional for the physicians prior to their start date.
• Attend biweekly onboarding meetings held by the medical staff office, HR, and manage care and work collaboratively with these departments to eliminate any delays in the physician's start date.
• Meet with the physicians on their start date to welcome them and ensure a seamless transition to the network.
• Assist in preparations and marketing of the New Physician Meet and Greets.
• Meet with the Physician Experience Director regularly to discuss onboarding updates, bringing any matters of concern to the forefront promptly.
• Performs other special projects and duties as assigned.

Qualifications/Requirements:

Experience:

3-5 years of healthcare experience, preferably in physician practice. Proven experience in project management and process optimization. Strong customer service, organizational, interpersonal and communication skills. Experience working cross-functionally with senior leadership and multiple departments. Ability to multitask and independently manage high-priority tasks in a fast-paced environment.

Education:

Bachelor's degree required. An equivalent combination of experience and education may be substituted for degree requirements.

Licenses / Certifications:

Other:

Special Requirements:

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement

Apply Now

External Applicant link Internal Applicant link