Phone Systems Technician

Adapt Integrated Health Care is looking for a qualified Phone Systems Technician to join their team! Monday - Friday 8:00am to 4:30pm

The Phone Systems Technician is responsible for the administration, support, and standardization of the organization's enterprise voice communications systems. This role manages Adapt's cloud PBX environment, phone provisioning, dial plans, E911 compliance, fax services, analytics, and telephony standards across all of Adapt's locations and service sites. May also provide additional support to the Infrastructure team as needed.

Qualifications

• Associate's degree in IT or equivalent experience.
• 1+ years supporting enterprise phone systems.
• 21+ and Valid driver's license and ability to travel between locations

Primary Responsibilities

• Administer and maintain the GoTo cloud PBX environment.
• Provision, configure, and deploy desk phones, softphones, and mobile clients.
• Manage users, extensions, voicemail, call routing, auto attendants, ring groups, queues, and shared lines.
• Maintain system standards and review phone configurations.
• Design and maintain dial plans and call routing.
• Manage DID numbers and troubleshoot calling issues.
• Maintain accurate E911 information and ensure compliance.
• Administer phone and fax services.
• Generate call analytics and usage reports.
• Provide Tier 2 and Tier 3 telephony support and user training.
• Maintain documentation, standards, and inventory.
• Collaborate with the Network Engineer and Network Technician on voice infrastructure.

Come join our progressive team and make a difference in the lives of others! For more information on our organization, please visit our website at www.adaptoregon.org.

We Offer:

• 100% Paid Premiums for Full Family Medical insurance, cash waiver available
• Dental, Vision, and Pet insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• 401(k) retirement plan with 5% employer contribution
• In-house training, on-site professional development

Our priority is to be a workplace that offers employees a rewarding work-life and opportunities for personal and professional growth. We offer a competitive salary and benefits package, and we are proud to be certified as a Great Place to Work in 2023, 2024, 2025 and 2026!

Adapt Integrated Health Care is an Equal Opportunity Employer, including for those with disabilities and veterans. Adapt Integrated Health Care does not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Adapt will not tolerate unlawful discrimination, harassment, or retaliation and is committed to preventing or stopping them whenever they may occur at the organization or in its programs.

For anyone needing assistance or accommodations with Adapt's application process, please call (541) 672-2691 and ask for our Talent Acquisition team.