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Job Type
Full-time
Description
Location: Cancer Institute
Job Type: Full-Time, Monday-Friday 8a-4:30p
Department: University Cancer Specialists
Job Summary:
We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.
Key Responsibilities:
- Answer and triage incoming calls from patients, providers, and other healthcare professionals.
- Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.
- Provide general information about the facility, services, and policies.
- Route calls to appropriate departments or personnel, including urgent or emergency calls.
- Take accurate messages and ensure timely follow-up.
- Verify patient information and update records as needed.
- Maintain confidentiality in accordance with HIPAA and organizational policies.
- Assist with administrative tasks such as faxing, scanning, and data entry.
Requirements
Qualifications:
- High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.
- Previous experience in a healthcare or medical office setting preferred.
- Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).
- Strong communication, organizational, and multitasking skills.
- Ability to remain calm and professional in high-pressure situations.
- Knowledge of HIPAA regulations and patient privacy standards.
Working Conditions:
- Fast-paced medical office or hospital environment.
- May require long periods of sitting and headset use.