Position Information
| Position Type | Staff Augmentation | Hours/Week | |
| Billing Type | Hourly | Shift | Day |
| Projected Start Date | 10/12/2026 | Start Time | 8:00 AM |
| Projected End Date/Duration | 6 Months from projected start date | End Time | 5:00 PM |
| Bid Limit Per Vendor | 2 | Number of Positions | 1 |
| Desired Career Level | None Selected | Minimum Education Level | Bachelor's Degree |
| Weekend | None |
Position Location
| Address | 1400 W. Washinton St. | City | Phoenix |
| State | Arizona | Zip | 85007 |
| Country | UNITED STATES | | |
Requirements
| Travel Required | Yes | Security Required | Yes |
Travel Comments
For the most part this position will be remote but travel will be required to different locations.
The following are required for bid submission:- Resume
- R2R
- Cover Letter
- Meets Work Location
Local only to Phoenix. Travel involved. Please do not submit anyone that was submitted to posting 13172.
Key Responsibilities:
Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
Translate business needs into functional specifications and work with developers to implement scalable solutions.
Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
Develop and maintain detailed process flows, data maps, and documentation.
Conduct user training sessions and support change management efforts.
Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.
5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce.
Proven experience in gathering and documenting business and technical requirements.
Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
Ability to work with cross-functional teams in a collaborative environment.
Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
Excellent communication, problem-solving, and analytical skills.
Preferred Qualifications:
Salesforce Administrator (ADM 201) or Business Analyst certification.
Experience with data migration, integration tools, or Salesforce APIs.
Knowledge of reporting and dashboard tools within Salesforce.
Required Skills
Skill Type
Skill Name
Need to have Salesforce experience
Need to have either Salesforce Sales Cloud or Service Cloud
Azure Devops or Jira Experience
Salesforce Admin certification
Preferred Skills
Skill Type
Skill Name
Managing Large Case Management systems
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