Join our dynamic team in Phoenix, AZ, a vibrant city known for its beautiful landscapes and diverse culture. We are seeking a dedicated Customer Service Representative to provide exceptional service to taxpayers at the Arizona Department of Revenue. This position offers a hybrid work schedule, allowing you to enjoy the best of both in-office collaboration and remote work flexibility.
This role involves assisting taxpayers with filing assistance, education on tax policies, resolving refund and billing disputes, and conducting research to address account issues across four tax types. You will engage with customers through various channels including live chat, walk-in office visits, correspondence, calls, and email.
This is a full-time role with a 40-hour work week, Monday to Friday, 8:00 AM to 5:00 PM. The work schedule includes three days in the office and two days remote, depending on job and project needs.
If you are passionate about providing excellent customer service and eager to contribute to the taxpayer community, apply today and bring your skills to the Arizona Department of Revenue!
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