Phoenix, AZ - Business Operations - AZDES - DBME - Customer Service Representative - Customer Service Representative 2

Customer Service Representative (CSR)

Location: Phoenix, AZ
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Position Type: Contract to Hire

Position Overview

Seeking experienced Customer Service Representatives to provide high-level customer service and administrative support in a professional office environment. This position requires strong communication skills, attention to detail, problem-solving abilities, and the ability to handle sensitive information with discretion.

Key Responsibilities

• Assist customers by phone and in person by providing information regarding services, programs, registrations, permits, and eligibility requirements.
• Answer inquiries, research account information, and resolve customer concerns or complaints.
• Accurately document customer interactions, inquiries, complaints, and actions taken.
• Process applications, changes, service requests, and account updates using multiple computer systems.
• Refer unresolved issues to appropriate departments for further investigation.
• Calculate fees, collect payments, process deposits, and reconcile cash receipts when required.
• Conduct research and analyze policies and procedures to resolve customer issues.
• Notify customers regarding claim results, adjustments, or additional information needed.
• Maintain confidentiality and exercise discretion when releasing information to the public.

Required Qualifications

• Minimum of 1-2 years of customer service, clerical, or administrative experience.
• Strong computer skills and proficiency with Microsoft Office programs.
• Excellent data entry and typing accuracy.
• Experience handling customer concerns in person and over the phone.
• Ability to work with multiple systems simultaneously.
• Strong verbal and written communication skills.
• Ability to perform detailed work with a high level of accuracy and professionalism.
• Ability to handle difficult or upset customers with tact and diplomacy.
• Cash handling and reconciliation experience preferred.

Preferred Experience

• Government, licensing, registration, or program eligibility experience.
• Office administration or clerical support experience.
• Experience processing payments and reconciling receipts.
• Experience researching policies, procedures, and account information.

Key Skills

• Customer Service
• Data Entry
• Microsoft Office Suite
• Cash Handling & Reconciliation
• Multi-Line Phone Systems
• Records Management
• Research & Problem Solving
• Professional Communication
• Conflict Resolution
• Administrative Support
• Attention to Detail
• Confidentiality & Professional Ethics

This position offers an excellent opportunity for candidates who enjoy helping the public, working in a fast-paced office environment, and utilizing strong customer service and administrative skills.