Phlebotomist/Office Associate - Full time - Day Shift

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties. We are seeking a Phlebotomist/Office Associate to join our Laboratory Team.

Shift:
Day shift 

Fort HealthCare is proud to be named a 16-time award winner of the Top Workplace award for Southeastern Wisconsin, a 6-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values. In addition, Fort HealthCare has been recognized nationally as a Top Workplace for Nursing 2026.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin. 

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth. 

The Phlebotomist/Office Associate collects blood specimens from patients and performs other lab duties under the guidance of the medical technologists.

Responsibilities of this position include: 

• Collects specimens from patients of all ages using various collection devices. Performs venipuncture.
• Monitors orders and collection lists ensuring timely collection.
• Interprets and evaluates orders prior to collection for accuracy of test selection and timing.
• Performs laboratory testing covered by CLIA, including waived testing procedures, culture set up, and assists with specimen processing. Prepares specimens for transport, and complies with all quality measures.
• Obtains, reviews, and summarizes patient clinical information to ensure providers have accurate and timely data for care planning.
• Follows proper Personal Protective Equipment (PPE) usage including donning and doffing.
• Answers telephone calls, screens calls, takes and delivers messages within EHR according to department practices.
• Assists with appointment scheduling including office visits, referrals, diagnostic testing, therapy appointments, and surgery. Collaborates with the pre-authorization department and insurance companies to initiate referrals and obtain approvals, pre-certifications, and prior authorizations for medical care and treatment.
• Communicates normal test results to patients as directed by the provider, ensuring clarity, accuracy, and adherence to established protocols.
• Organizes, restocks, and cleans outpatient drawing area and all carts, trays, and hand helds. Keeps all patient care areas cleaned and stocked with appropriate levels of medical supplies to enhance patient care and efficiency. Appropriately maintains, cleans, decontaminates, and sterilizes patient care equipment and initiates requests for repairs (or replacements) as necessary.
• Monitors and maintains lab refrigerator temperatures.
• Orders lab supplies and other supplies as requested.
• Conducts proper biohazard waste disposal and follows components of the Bloodborne Pathogen Exposure Control Plan. Follows the Fort HealthCare decontamination and sterilization policy as appropriate to the specific clinic and equipment needs.

Requirements of this position include:

• High School Diploma or GED
• Ability to communicate professionally & appropriately with care team, patients, and family members
• Adaptable to change
• Ability to cope with stress and criticism
• BLS and ASCP Certifications preferred

Benefits: 

• Competitive pay
• Competitive shift differentials (2^nd,3^rd, and weekends)
• 401(k) with employer match
• Generous PTO Plan
• Daycare
• Health insurance
• Vison insurance
• Dental insurance
• Disability insurance
• Flexible Spending
• Comprehensive Wellness Plan
• Life insurance
• Pharmacy discount
• Tuition assistance
• Employee Assistance Program
• Free parking
• Employee gym