Phlebotomist II Site Lead

Job Details

Category: Phlebotomy Location: Rancho Cucamonga, California Job Function: Operations Job Family: Patient Services Shift: Day Employee Type: Regular Full-Time Work Mode: On-site

Job Description

This position requires you to have a state phlebotomy license. Quest does not accept NHA licenses in CA, WA, NV.

Phlebotomist II Site Lead - Rancho Cucamonga, CA Monday to Friday, 8:30 AM to 5:30 PM with rotational weekends

Pay Range: $23.70 - $26.20 per hour Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental, and vision for FT employees who work 30 hours Best-in-class well-being programs Annual no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and HealthFlex Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service Employee stock purchase plan Life and disability insurance plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more

Job Summary

The PSR II - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy IOP and could also lead one or more PSRs on site. The PSR II - Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Responsibilities

Collect specimens according to established procedures, including but not limited to:

• Drug screens
• Biometric screening
• Insurance exams Administer oral solutions according to established training Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services Responsible for completing all data entry requirements accurately, including:
• Patient registration
• Test order from requisition or pulling order from database
• Managing Standing Orders
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order Perform departmental-related clerical duties when assigned, such as:
• Data entry
• Inventory
• Stock supplies
• Answering phones when needed Read, understand, and comply with departmental policies, protocols, and procedures, including:
• Procedure Manuals
• Safety Manual
• Compliance Manual
• Automobile Policies and Procedures
• Employee Handbook
• Quality Assurance Manual Ensure that all staff members follow instructions Perform verification of patient demographic information, initials, and patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct Assist with compilation and submission of monthly statistics and data Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as:
• Maintenance logs
• Temperature logs Complete training courses and keep up-to-date with the latest phlebotomy techniques Travel to Territory Manager meetings if held off-site or off normal shift Participate on special projects and teams Stay up to date on company communications and assist with the distribution of technical information to the work group Perform Point of Care (POC) testing at those sites where needed and complete training and competency evaluations per Standing Operating Procedure (SOP) With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures Assist with periodic inventory counts, report shortages, and problems to group leader or supervisor as they occur Assist with the preparation of schedules for the assigned workgroup or PSCs Communicate professionally with clients to resolve or refer and document problems, prepare problem documentation, and report critical issues as they occur Ensure staff is following all safety precautions by wearing a clean button lab coat, gloves, and face shield when required Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines Ensure facilities are neat, clean, and in good repair, taking appropriate action to advise group leader or supervisor of required repairs and maintenance Will be required to act as a coach, mentor, instructor, and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.

Qualifications

Required:

• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections
• Keyboard data entry experience
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime
• Must have reliable transportation, valid drivers license, and clean driving record if applicable
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center, Mobile, Long-Term Care, and In-Office Phlebotomy locations with minimal notice

Preferred:

• Minimum 2 years in a Patient Service Center environment
• Customer service in a retail or service environment preferred

Physical and Mental Requirements

• Lift light to moderately heavy objects
• The normal performance of duties may require lifting and carrying objects
• Objects in the weight range of 1 to 15 pounds are lifted and carried frequently
• Objects in the weight range of 16 to 25 pounds are lifted and carried occasionally
• Objects in the weight range of 26 to 40 pounds are seldom lifted and carried
• Objects exceeding 41 pounds are not to be lifted or carried without assistance
• Must be able to sit or stand for long periods of time
• Requires long hours of eye and hand coordination
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day
• Position requires travel
• Extensive use of phone and PC
• Fine dexterity with hands and steadiness
• Talking, walking, balancing, bending, kneeling, pushing, pulling, reaching, twisting

Knowledge

• Committed to all Quest Diagnostics Policies & Procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles
• The position requires the ability to effectively communicate in English

Skills

• Ability to provide quality, error-free work in a fast-paced environment
• Ability to work independently with minimal on-site supervision
• Excellent phlebotomy skills, including pediatric and geriatric
• Must demonstrate Superior Customer Focus, ability to communicate openly and transparently with peers, supervisors, and patients
• Ability to accelerate and embrace change throughout Quest
• Knowledge of our business
• Capable of handling multiple priorities in a high-volume setting
• Must be able to make decisions based on established procedures and exercise good judgment

Education

• High School Diploma or Equivalent

License/Certificate

• Phlebotomy certification required in certain states, e.g., California, Nevada, Washington, and Louisiana

Preferred

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the following laws if applicable:
• The Los Angeles County Fair Chance Ordinance for Employers
• The Los Angeles Fair Chance Initiative for Hiring Ordinance
• The San Francisco Fair Chance Ordinance
• The California Fair Chance Act

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.