The Pharmacy Technician I provides front-line customer support to members, pharmacies, and prescribers. Communicate customer issues and resolutions to appropriate internal teams.
The Pharmacy Technician I provides front-line customer support to members, pharmacies, and prescribers. The role handles pharmacy benefit inquiries, formulary and prior authorization questions, and ensures accurate documentation while meeting productivity and quality standards.
Responsibilities:
Handle inbound calls from members, pharmacies, and prescribers.
Provide support for pharmacy point-of-service inquiries.
Educate prescribers on formulary and prior authorization processes.
Assist members with pharmacy benefit questions.
Accurately enter customer and call-related information into documentation systems.
Follow SOPs and maintain productivity and quality standards.
Communicate customer issues and resolutions to appropriate internal teams.
Requirements:
3–5 years of recent PBM and/or pharmacy experience.