Pharmacy Technician / Clinical Assistant

POSITION SUMMARY:

Under the direct or remote supervision of the Quality Assurance (QA) Manager or Clinical Manager, the Pharmacy Clinical Assistant assists with day-to-day activities in the pharmacy or clinical duties. This position will also be required to work with the pharmacist, clinical staff, and other CHC staff to assist in the provision of quality primary medical services.

• SITE OF EMPLOYMENT:

The site of employment may be the main KCHC medical clinic, the KCHC Administrative building or at any other location where KCHC provides services or staff performs work. Staff may work remotely with the permission of their supervisor and the Executive Director.

• ESSENTIAL JOB FUNCTIONS:

Acts as a member of the KCHC Healthcare Team in the provision of health services to individuals, families, and/or their communities. Works collaboratively with patients and their caregivers-to the extent preferred by each patient-as well as with other members of the KCHC Healthcare Team to accomplish shared goals within and across settings to achieve coordinated, high-quality care.

Primary Functions:

• Provide customer service to patients dropping off or picking up prescription orders.
• Enter and process prescription orders into the computer and consult with pharmacist as needed.
• Retrieve, count, and set up orders to support the work of the pharmacist.
• Create a profile of the patient's health and insurance information in the computer system and updatepatient profiles as needed.
• Answer and effectively respond to phone calls.
• Assist the pharmacist and other medical staff, under direct or remote supervision, in the practice ofpharmacy in accordance with local, state, and federal regulations and Agency policy and protocols.
• Communicate with insurance carriers to obtain payment for prescription claims and trouble-shootinsurance coverage issues to ensure resolution.
• Receive inventory, stock shelves, rotate stock, and verify all associated documentation.
• Prepare pharmacy inventory, order medications, and other supplies as needed. Conduct end-of-monthinventory, remove and dispose of any expired stock per Agency policy/protocol/procedures.
• Communicate with medical staff to obtain refill authorization and refer patients for appointmentsas necessary.
• Closely follow all policies and procedures pertaining to operating a 340B pharmacy.
• Operate cash drawer at point of sale.
• Help with record-keeping requirements of the pharmacy.
• Communicate and work closely with pharmacists to provide safe, efficient, and accurate care to allpatients.
• Comply with CHC Standards of Conduct, Code of Conduct and Corporate Compliance.
• Ensure the pharmacy facilities are upkept and that the pharmacy is clean, at appropriate temperature,and secure at all times.
• Performs other related duties, as assigned, that support the overall mission and vision of Kodiak Community Health Center.

Secondary Functions:

• Assists KCHC medical providers with patient examinations and procedures, as directed, when serving as a float Medical Assistant.
• Accurately obtains and documents patient history, vital signs, and other relevant information on appropriate forms when functioning as a float Medical Assistant.
• Performs venipuncture, urinalysis, and other laboratory procedures for which competency has been demonstrated, as requested by KCHC medical staff, when serving as a float Medical Assistant.
• Consistently adheres to established standards, policies, and procedures in providing patient care.
• Restocks exam rooms and equipment weekly when functioning as a float Medical Assistant.
• Cleans exam rooms after each use when serving as a float Medical Assistant.
• Maintains sharps containers when functioning as a float Medical Assistant.
• Empties shred bins nightly when serving as a float Medical Assistant.
• Administers vaccines in accordance with current CDC guidelines and documents appropriately; administers injectable medications as directed by a KCHC provider and documents accordingly when functioning as a float Medical Assistant.
• Performs all Medical Assistant duties and quality control checks related to the KCHC Immunization Program, including ordering, stocking, monitoring, and other assigned responsibilities, when serving as a float Medical Assistant.
• Performs and maintains provider chart checks and all associated documentation (e.g., ACOG monitoring) to ensure comprehensive patient care when serving as a float Medical Assistant.
• Assist in training new employees.
• Perform scope duties as assigned
• Job descriptions as training and qualifications permit.
• Understand role in Disaster Plan and that safety is a condition of employment.Additional Functions:
• Follow CHC's policies and procedures.
• Serve on various CHC and community committees as required/requested.
• Attend meetings, seminars, and conferences as appropriate to ensure skills and knowledge
• Certifications and licensures remain current.
• Maintains HIPAA compliance.
• Other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS:

Education:

High school diploma or equivalent.

Experience:

Two or more years experience as a Pharmacy Technician in an outpatient setting preferred. Extensive working knowledge of the EPIC EMR system, DRX computer software, and knowledge of Microsoft programs with the ability to effectively communicate using Outlook preferred.

Licensure/Certification:

Must have current certification or obtain certification as a Pharmacy Technician upon hire. Employer will facilitate certification if needed. Must maintain the certification throughout employment with the CHC while performing in the role of Pharmacy Technician.

Other Qualifications:

Extensive knowledge of medication brand and generic names.

Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Solid knowledge of medical terminology demonstrated by completion of secondary educational courses or significant on-the-job training. Proficient in calculations as pertaining to medication dosages.

Knowledge of insurance contracts including private, Medicare, Medicaid, and sliding fee as related to coverage of medications.

Above average computer skills to operate and/or learn CHC's current EMR/EHR system and medication ordering/tracking systems.

Ability to be physically active for long periods of time to ensure patient care and safety and have theability to work well under pressure and present self in calm, caring, and professional manner.

Communication:

Ability to effectively communicate, verbally and in writing, with all levels of staff personnel.

Collaboration:

Team-oriented and able to work collaboratively with staff. Strong problem-solving and time-management skills.

Ability to work independently in a fast-paced medical office environment with frequent interruptions, public contact, and occasional crisis situations.

Ability to maintain strict confidentiality with sensitive medical information and foster an ethical work environment.

Ability and willingness to carry out responsibilities in accordance with the organization's policies and applicable laws.

Cultural Competence:

Demonstrates complete understanding and responds effectively with sensitivity to special populations served by KCHC. Special populations include, but are not limited to, those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability status, migrant, homelessness, seasonal workers, and the uninsured.

Attendance: Regular attendance and punctuality is expected and required.

English Language: Must be able to read, write, and speak English.