Pharmacy Technician

Job Title: Pharmacy Technician / Customer Support RepresentativeJob Description

This role supports pharmacy operations by handling inbound and outbound calls, scheduling medication refills and deliveries, running medical claims, and providing high-quality customer service to patients, clinicians, and other stakeholders. You will serve as a key point of contact for non-clinical inquiries, ensuring accurate information is captured in patient profiles and that prescriptions and payments are processed efficiently. The position is ideal for a well-spoken, enthusiastic, and organized individual who can communicate clearly, work with management information systems, and consistently demonstrate empathy and professionalism when speaking with patients.

Responsibilities

• Serve as the primary resource for outbound telephone calls to address non-clinical customer inquiries, such as general prescription status and financial information, in order to minimize workflow interruptions.
• Handle inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate information is entered into patient profiles so that distribution can send packages in a timely manner.
• Respond directly to customer inquiries when appropriate, or route calls to the appropriate staff, such as pharmacists, nurses, or other team members, to ensure prompt resolution and high customer satisfaction.
• Consistently demonstrate empathy and professionalism when speaking with patients and caregivers, particularly when addressing concerns related to medications and health.
• Run medical claims as needed and document concise, accurate progress notes so other team members can quickly assess the status of referrals and patient requests.
• Use the management information system to provide customer service related to refill needs, status of pending and shipped prescriptions, insurance verification, and invoice copies upon request.
• Answer patient questions and concerns during refill scheduling and transfer calls to the clinical team, including pharmacists and nurses, when clinical input or intervention is required.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians promptly to support patient safety and regulatory compliance.
• Perform data entry accurately and efficiently to support prior authorization processes, retail pharmacy operations, and overall call center workflows.
• Maintain a professional telephone manner and clear documentation practices to support smooth communication across the pharmacy team.
• Follow established metrics, attendance guidelines, and quality standards to remain eligible for long-term employment and potential hybrid work arrangements.
• Perform other duties as assigned, which may vary slightly depending on the specific team or program within the pharmacy operation.

Essential Skills

• High School Diploma or GED is required; an Associate degree is preferred.
• Preferred status as a registered pharmacy technician.
• At least one year of call center experience, handling high volumes of inbound and outbound calls.
• Experience working with management information systems to effectively address customer needs and document interactions.
• Proficiency in Microsoft applications, including basic office productivity tools.
• Excellent verbal and written communication skills, with the ability to explain information clearly to patients and clinicians.
• Demonstrated ability to show empathy when talking to patients and to handle sensitive health-related conversations with care.
• Professional telephone manner, including active listening and courteous, confident communication.
• Strong attention to detail, particularly when entering data, updating patient profiles, and documenting claims or progress notes.
• Ability to work in a structured environment with defined metrics and attendance guidelines, and to meet performance standards consistently.

Additional Skills & Qualifications

• Customer service experience in a healthcare or service-oriented environment is preferred.
• Medical office experience and knowledge of medical terminology are preferred.
• Pharmacy experience, including retail pharmacy exposure, is a plus but not required.
• Experience with medical claims processing is a plus but not required.
• Background in data entry, prior authorization processes, or other pharmacy support functions is beneficial.
• Experience working in a call center environment, especially within a large specialty pharmacy setting, is advantageous.
• Ability to collaborate effectively with pharmacists, nurses, and other clinical staff to support patient care.
• Comfort working with multiple technology platforms, including phone systems and management information systems, in a fast-paced setting.

Work Environment

This position is based in a large specialty pharmacy setting with an initial onsite work requirement. Training is conducted onsite from 9:00 a.m. to 6:00 p.m. After training, the permanent schedule runs Monday through Friday from 11:30 a.m. to 8:00 p.m., with possible rotating Saturdays once a month and a corresponding weekday off. The role begins as a temporary-to-permanent opportunity for individuals who meet established performance metrics and attendance policies. A hybrid work schedule may be available after approximately 90 to 120 days, once metrics and attendance guidelines are consistently met. The environment is structured and metrics-driven, with extensive use of phone systems, management information systems, and Microsoft applications to manage calls, claims, and patient information. Dress expectations align with a professional office and pharmacy setting, and the culture emphasizes patient safety, empathy, accuracy, and collaboration across clinical and non-clinical teams.

Job Type & Location

This is a Contract to Hire position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary,NC.

Application Deadline

This position is anticipated to close on Aug 11, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.