PRINCIPLE RESPONSIBILITIES (include but are not limited to):
- Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
- Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
- Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
- Perform benefit investigations and coordination of benefits
- Coordinating timely and accurate medication delivery with members and providers
- Using operating systems and other tools to assist in managing medication adherence /reimbursement services
- Directing all clinical inquiries and clinical concerns to a pharmacist
- Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
- Maintain patient/member confidentiality and HIPPA compliance at all times
REQUIREMENTS:
- High school diploma or GED is required
- Florida Registered Pharmacy Technician is required
- Bilingual - English and Spanish REQUIRED.
- Excellent communication skills
- Basic computation skills
- Strong knowledge of medical and pharmacy terminology
- Knowledge of Microsoft Office or Google Suite
- Minimum 2 years' experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting
PHYSICAL DEMANDS:
- Ability to sit for a minimum of (7) hours
- Ability to lift and/or move up to 20lbs
- Ability to multitask
The Perks of Joining Our Team:
We believe in taking care of our team. Youll enjoy a comprehensive benefits package designed to support your well-being and financial future:
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.
Ready to start your rewarding journey with us? APPLY TODAY!
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com.
ProCare Rx is an Equal Opportunity Employer.