Billing, Budget Management, Budgeting, Coaching, Communication Skills, Community Support, Computer Skills, Customer Relations, Customer Support/Service, Disciplinary Action, Diversity, Healthcare, Incentive Programs, Infection Control, Inventory Management, Leadership, Lift/Move 20 Pounds, Long-Term Care, Maintain Compliance, Medications, Mentoring, Metrics, Microsoft Office, Operational Improvement, Operational Strategy, Operations, Operations Guidelines, Operations Management, People Management, Performance Analysis, Performance Management, Performance Reviews, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Purchasing/Procurement, Quality of Care, Regulations, Regulatory Compliance, Regulatory Requirements, Schedule Development, Service Delivery, Student Loans, Team Player, Time Management, Training Program, Training/Teaching, Tuition Fees
JOIN TEAM TRILOGY
Life at Synchrony Pharmacy is defined by meaningful work, supportive colleagues, and a schedule that promotes true work-life balance. As a closed-door long-term care pharmacy, we partner with senior living communities to deliver a high standard of quality, accuracy, and patient-centered care.
Job Summary
The Executive Director is responsible for overseeing daily pharmacy operations to ensure safe, efficient, and cost-effective service delivery. This role manages staffing, scheduling, and payroll within established budget guidelines, while maintaining compliance with all regulatory requirements and Board of Pharmacy standards. The Executive Director also leads the recruitment, training, and performance management of pharmacy staff, fostering a high-performing, engaged team.
Roles and Responsibilities
- Maintains appropriate staffing levels to ensure effective operations within budget guidelines.
- Develops supervisory staff and provides ongoing training and professional development.
- Manages pharmacy staffing, including hiring, performance evaluations, disciplinary actions, and separations.
- Monitors and approves payroll.
- Ensures appropriate licensed staff coverage in compliance with Board of Pharmacy requirements.
- Ensures all prescriptions are entered, filled, and dispensed accurately and in a timely, cost-effective manner.
- Evaluates and implements technology solutions to improve operational efficiency.
- Directs workflow, identifies areas for improvement, and implements process enhancements.
- Partners with the Customer Service team to resolve service issues promptly.
- Collaborates with Billing to ensure prior authorizations and rejections are managed effectively to minimize uncollected revenue; develops processes and training as needed.
- Oversees purchasing of medications and supplies; manages inventory within budget.
- Functions as a Pharmacist when needed, as applicable.
- Serves as an operational liaison to the leadership team, resolving competing priorities.
- Provides leadership to build and sustain a high-performing team, including continuous performance improvement initiatives.
- Ensures adherence to infection control protocols to protect patients and staff.
- Travels minimally, including occasional overnight stays as needed.
- Recruits, hires, trains, coaches, and develops a team of qualified, motivated individuals.
- Supports campus, departmental, and company-wide goals and objectives.
- Ensures compliance with all applicable laws, regulations, and ethical standards.
- Performs all duties with a positive, team-oriented approach.
- Maintains all required licenses and certifications in good standing.
- Adheres to all company policies, procedures, and standards.
- Performs other duties as assigned.
POSITION OVERVIEW
Qualifications
- Three (3) to five (5) years of experience in a pharmacy environment required; healthcare, senior living, or long-term care experience preferred.
- Three (3) to five (5) years of experience in a high-volume pharmacy and multi-dose packaging systems preferred.
- Strong computer proficiency, including Microsoft Office Suite.
Licenses and Certifications
- Active Pharmacist license in North Carolina required.
Physical Requirements
- Ability to sit, stand, bend, reach, stretch, stoop, walk, and move intermittently throughout the workday.
- Ability to lift at least 20 pounds.
- Ability to communicate effectively (verbal and written) with team members, supervisors, residents, family members, vendors, and other business partners.
LOCATION
US-NC-Charlotte
Synchrony Pharmacy - Charlotte
9009 Perimeter Woods Drive,
Charlotte
NC
BENEFITS
Benefits
Our comprehensive Thrive benefits program supports your well-being, financial stability, career growth, and personal connections. Below are some of the key offerings, with additional options available:
- Medical, dental, and vision coverage, including free virtual doctor visits, beginning within your first 30 days
- Weekly pay
- Eligible for annual bonus based on company metrics (Short term incentive plan)
- Health Savings Account (HSA) with company match, Dependent Care, Lifestyle Spending Account (LSA), and 401(k) with company match
- Flexible PTO and fully paid parental leave
- Inclusive care, including no-cost LGBTQIA+ support and gender-affirming care coordination
- Tuition assistance and student loan repayment support
TEXT A RECRUITER
John (502) 829-7857
LIFE AT TRILOGY
What Our Team Members Value Most
- Meaningful work supporting senior living communities and residents every day
- Closed-door pharmacy environment with a collaborative, team-based workflow and no direct customer-facing responsibilities
- Predictable scheduling that supports work-life balance
- A structured six-month "blue badge" training program with mentorship, open communication, and strong team support
ABOUT TRILOGY HEALTH SERVICES
At Synchrony, we embrace individuality, support your growth, and create an environment where hard work is meaningful and rewarding. We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic in accordance with applicable federal, state, and local laws.
NOTICE TO ALL APPLICANTS (WI, IN, OH, MI, NC, IA, FL, & KY): for this type of employment, state law requires a criminal record check as a condition of employment
T
Trilogy Health Services LLC
Since 1997, we’ve dedicated ourselves to being the best healthcare company in the Midwest by providing exceptional, comprehensive care to seniors in every community we serve. We operate multiple senior health communities throughout Kentucky, Indiana, Ohio and Michigan. To meet every need of the aging population, we have designed our communities to offer a full range of services, from independent and assisted living, to skilled nursing and rehabilitative services. Whether a resident requires short-term rehabilitative care, or ongoing nursing care, our programs help our residents live the highest quality of life possible.
At Trilogy Health Services, our motto of being compassionately committed to excellence in customer service is evident in everything we do. We believe that our company culture, values, and superior service standards are what define “The Trilogy Difference.†Not only do we provide excellence in customer service to each resident, but we are also committed to serving those around our residents, including our communities and our employees.
The Trilogy culture is built upon our Trilogy Service Standards, which emphasize exceeding customer expectations in all areas, including resident activities and programming, fine dining, family care and employee care to name a few. Each service standard is designed to provide an exceptional service experience, whether you are a Trilogy resident, family member, employee or community member. Cultural Leadership is the driver for our success, and our cultural map that guides us on our journey is our Mission Statement.