Pharmacy Customer Service Representative

Job Title: Pharmacy Customer Service Representative

Location: Oklahoma City, OK

Industry: Healthcare / Pharmacy Services

Pay: $17–$19/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client to hire a Pharmacy Customer Service Representative to support member and provider communication within a healthcare services environment. This opportunity is ideal for someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced, team-oriented setting.

Job Description:

The Pharmacy Customer Service Representative will assist patients, providers, and pharmacy partners by handling inbound and outbound communication related to pharmacy services, medication adherence programs, and healthcare support initiatives. This role requires strong attention to detail, professionalism, and the ability to accurately document information while navigating multiple systems. The ideal candidate is customer-focused, dependable, and comfortable working in a phone-based environment.

Key Responsibilities:

• Handle inbound and outbound calls with members, providers, and pharmacy partners
• Provide information regarding pharmacy programs, medication adherence, and healthcare support services
• Document customer interactions and update records within internal systems
• Review account and prescription information to ensure accuracy and completeness
• Assist with resolving customer questions and escalating issues when appropriate
• Maintain confidentiality and compliance with healthcare-related procedures
• Utilize Microsoft Office applications and healthcare systems for tracking and reporting
• Support ongoing outreach initiatives and follow-up communication efforts
• Meet productivity, quality, and customer service expectations

Qualifications:

• Previous customer service, healthcare, pharmacy, or call center experience preferred
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, phone-based environment
• Excellent attention to detail and organizational abilities
• Basic computer proficiency and ability to navigate multiple systems efficiently
• Ability to multitask and prioritize responsibilities effectively
• Dependable with strong attendance and professionalism
• Experience with healthcare or pharmacy-related systems is a plus

Additional Details:

• Full-time opportunity
• Monday–Friday schedule
• Structured training program provided
• Team-oriented work environment with growth potential

Perks:

• Competitive hourly pay
• Medical, dental, vision, and 401(k) benefits
• Opportunity to gain experience in the healthcare and pharmacy industry
• Supportive team culture and leadership
• Career advancement opportunities based on performance

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#Admin4