Pharmacy Clerk

DESCRIPTION: Greets, accepts, and screens prescriptions from patients. Distributes and processes pharmacy orders at the point of sale. Performs complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients' protected health information.

SUPERVISION: Directly supervised by the Director of Pharmacy.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. Must be able to lift/carry up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.

FUNCTIONS AND RESPONSIBILITIES:

• Greets patients at the window or DAP office in a friendly and courteous manner.
• Receives patient prescriptions and/or distributes the completed prescription order.
• Handles cash register and processes the sale through the Pharmacy POS system.
• Receives payment for prescription sale.
• Provides receipt for client when payment is received.
• Obtains all necessary signatures including hard copy signatures and electronic signatures.
• Works with Pharmacy Software System, Point of Sale System (POS), Clinical Practice Management System, Electronic Health Record and DAP Software System.
• Answers the telephone according to policy and transfers calls appropriately.
• Maintains clean and organized working area.
• Record keeping of medication order distribution signature logs.
• Attends and participates in staff development training.
• Assists in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Verifies patient information in Pharmacy Software System, Point of Sale System (POS), Clinical Practice Management System, Electronic Health Record and DAP Software System using three identifiers (name, address, date of birth).
• Verifies prescription order from the provider in Pharmacy Software System, Clinical Practice Management System, Electronic Health Record and DAP Software System.
• Screens and verifies prescription information/demographics.
• Obtains patient information on allergies.
• Verifies/updates patient demographic information at each visit and updates in the Pharmacy Software System or DAP Software System.
• Verifies registration period (i.e. sliding fee) is current and requests a 30-day extension if needed.
• Requests patient's insurance information and ensures information is correct in the Pharmacy Software System. If information is incorrect and/or missing, properly documents information for entry into the Pharmacy Software System or DAP Software System.
• Bags prescription orders and stores the bags in appropriate area accordingly.
• Distributes completed prescription order to the patient.
• Refers all counseling to the pharmacist.
• Retrieves bags not picked up after 10 working days for Return to Stock Processing.
• Pre-collect payment for special order medications if necessary.
• Reconciles daily transaction reports and submits deposits along with Journal Cash Analysis report to the fiscal office.
• Responsible for the security of all money within the work area.
• Familiar with Pharmacy Formulary, Pharmacy Patient Programs, Pharmacy and DAP Workflow.
• DAP client screening, eligibility, application assistance and medication management process of ordering, tracking, receiving and distribution.
• Assist in the preparation of monthly reports and audits.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Graduate from an accredited high school or GED graduate.
• Experience in this field is preferred.
• Must have a current BLS certificate.
• Bilingual in English and Spanish is preferred.

SKILLS AND ABILITIES

• Ability to effectively communicate verbally and in writing.
• Ability to work effectively with others and to deal tactfully with professional personnel and patients.
• Knowledge of customer service concepts and practice.
• Ability to handle the public sector under stressful and difficult situations.
• Ability to maintain confidentiality of information.
• Ability to operate computer terminals, and other office machinery (i.e. printer, fax, scanner, etc.).
• Ability to perform clerical duties and filing.
• Ability to manage time effectively and efficiently.
• Ability to work flexible hours and ability to travel between locations.