Coaching, Competitive Research, Contract Processing, Contract Requirements, Cross-Functional, Customer Relations, Establish Priorities, Health Plan, Insurance, Performance Management, Pharmacy, Problem Solving Skills, Process Development, Process Improvement, Productivity Management, Purchasing/Procurement, Quality Metrics, Reconciliation, Request for Proposals (RFP), Standard Operating Procedures (SOP), Team Player
Lockton Dunning Benefits is currently seeking a Pharmacy Associate Analytics Manager, you will lead and oversee operations related to Pharmacy Analytics practice for Employer Group and Health Plan clients. Your team provides support for Pharmacy Benefit analytics to all lines of Health and Welfare assisting with Pharmacy Procurement, Reconciliation, and Analytics.
Our ideal manager will demonstrate - and model for the team - a high level of professionalism, an ability to embrace our friendly and ambitious culture, the capability to thrive in a fast-paced environment, and the flexibility to easily adapt to changing priorities. You will be an important contributor in the realization of our mission to revolutionize insurance to protect what matters.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Manages day-to-day operations for intake and work assignment for RFPs, Reconciliations, and financial reviews
- Works on special analytics projects for client specific and book of business trends
- Helps develop center of excellence for Health Plan/Health System clients
- Drives relationship with Carriers for process enhancements and for setting expectations
- Coach, train and motivate teams to encourage their ambition to achieve quality objectives.
- Maintain a fun, collaborative, creative and enthusiastic work environment.
- Maintain a thorough understanding of the RFP process, PBM contract requirements, reconciliations, and reporting requirements.
- Meet established Quality Standards and help drive higher standards.
- Establishes base line for team performance and to improve productivity, timeliness, and quality
- Maintains team documents, files, standards, operating procedures, and guidelines
- Identify competing timelines and actively engage team members and cross functional teams to prioritize deliverables.
- Conducts weekly sessions with team/series leads on all open projects and sets priorities
- Interface with strategic partners to address issues and trends.
- Identify and create process improvements and maintain account team relationships
- Review, delegate and correspond to vendor requests and inquiries.
- Maintain a high level of professionalism and sense of urgency to ensure client and account team expectations are consistently met.
- Ensure that the team is an effective resource for the account teams and partners.
- Perform other duties as assigned or requested.