Essential Duties and Responsibilities:
- Perform customer service and support the State Licensing department on day-to-day duties:
- Draft online and hard copy state pharmaceutical applications;
- License verification
- Review signed applications for accuracy and completion;
- Review outgoing and incoming physical mail (electronically if working remote);
- Address deficiencies highlighted by the Board on behalf of customer;
- Update internal database to reflect application progression;
- Maintain document repository of customer supporting documents, applications and deficiency correspondence;
- Administrative work (basic Microsoft Word skills required);
- Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers.
Work Experience Qualification:
- Minimum of one (1) year of experience in regulatory affairs, licensing, or a related administrative field, preferably in the pharmaceutical, healthcare, or life sciences industries.
- Demonstrated experience with regulatory data entry, application processing, or compliance documentation.
- Familiarity with state or federal regulatory bodies, such as Boards of Pharmacy, DEA, or FDA, is a plus.
- Experience working in a high-volume, deadline-driven environment with a strong attention to detail.
- Prior experience using document management systems, customer relationship management (CRM) software, or licensing portals is preferred.
Other Qualifications:
- Proficient in English communication, both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation.
- Ability to interpret regulatory instructions and requirements and translate them into accurate application materials.
- Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook); experience with PDF editing tools is a plus.
- Capable of handling sensitive or confidential information with discretion.
- Highly organized with the ability to prioritize and manage multiple tasks simultaneously.
- Self-motivated, adaptable, and comfortable working independently or collaboratively in a remote or hybrid environment.
- Demonstrated problem-solving ability and a proactive approach to addressing application deficiencies or process delays.
Compensation:$50,000 annual salary
Location: This position is on-site in Guaynabo, Puerto Rico
Working Hours: Monday- Friday 8am- 4:30pm ET