PFD Technician 1/2 (Eligibility Technician 1/2 PCN 046053M)

PFD Technician 1/2 (Eligibility Technician 1/2 PCN 046053M)

Salary

$22.51 - $25.36 Hourly

Location

Juneau, AK

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

55759

Department

Revenue

Division

Permanent Fund Dividend

Opening Date

10/16/2026

Closing Date

10/26/2026 5:00 PM Alaska

Division

Permanent Fund Dividend

Position Open To

Alaska Residents Only

Bargaining Unit

General Government

Range

10/12

• Description
• Benefits
• Questions

Job Description

Are you ready to help Alaskans access one of our states more important benefits?

The Department of Revenue, Permanent Fund Dividend Division, is recruiting for multiple PFD Technician 1/2 positions in Juneau!

Come join our team and help keep Alaskas PFD running strong!

This position is open to Alaska Residents only.

Please visit https://doa.alaska.gov/dop/recruitment/alaskaRes/ to determine if you qualify.

What You Will Be Doing:

The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend. Technicians follow specific rules and procedures to determine eligibility, managing their own caseload and conducting research while applying the programs governing Statutes and Regulations. This position spends most of the day interacting with Alaskas diverse population, making sure everyone gets the assistance they need.

Mission and Values/Culture:

The Permanent Fund Dividend Division is committed to administering the PFD program with integrity, ensuring all eligible Alaskans receive timely dividends, fraud is addressed, and all stakeholders are treated with respect. Our team culture emphasizes collaboration, professionalism, and clear, respectful communication with the public. PFD Technicians play a key role in upholding this mission by supporting Alaskans, applying statutes and regulations accurately, and contributing positively to a supportive, growth-focused work environment.

Benefits of Joining Our Team:

The State of Alaska provides a comprehensive benefits package designed to support employee well-being and work-life balance. Benefits include a consistent Monday - Friday schedule from 8:00 a.m. to 4:30 p.m., 12 paid holidays, strong retirement options with free retirement planning, medical, dental, vision, and life insurance coverage, and 157.5 hours of annual leave, with increases after two years of service. Telework opportunities may be available upon completion of probation.

The Working Environment You Can Expect:

Our offices are centrally located on the 11th floor of the State Office Building in beautiful downtown Juneau, close to shopping, dining, hiking trails, and the waterfront. The workspace features an open-floor design that brings in natural light and supports a welcoming atmosphere. The Permanent Fund Dividend team is a collaborative workgroup that welcomes ideas and promotes professional development.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attention to detail.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Organizational Awareness: Knows the organizations mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

If you can imagine yourself in this role, we encourage you to apply!

Minimum Qualifications

PFD Technician 1

High school graduation or GED

And

Six months of journey level clerical work.

PFD Technician 2

High school graduation or GED

And either

The successful completion of the PFD Tech 1 flexible training plan criteria

OR

One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.

OR

Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.

Additional Required Information

PLEASE READ THE FOLLOWING CAREFULLY

DISCLOSURE OF PRIOR STATE EMPLOYMENT

All employment with the State of Alaska, including but not limited to full-time, part-time, seasonal, temporary, on-call, etc. positions must be disclosed in your application. Failure to provide this information may result in the disqualification of your application.

REQUIRED OF ALL APPLICANTS

At the time of the interview, please ensure that you provide the following materials:

• List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.

• Last two (2) performance evaluations. If unavailable, supervisory letters of recommendation can be substituted.

BACKGROUND CHECK

The ability to pass all required state and federal background checks, including any criminal history or security clearance screenings mandated by law, regulation, or departmental policy.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curriculum at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and competencies are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

FLEXIBLY STAFFED

This position is flexibly staffed. The level of the job offer will be based on the selected candidate's credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain. For information on allowing emails from the governmentjobs.com domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Christina Strahm, PFD Specialist 1

Email: christina.strahm@alaska.gov

Phone Number: 907-500-0305

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatmans Union
• Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

01

This position is flexibly staffed and may be filled at the PFD Technician 1 or 2 level. Please select all PFD Technician level(s) for which you are applying. Important note: you will only be considered for the PFD Technician level(s) in which you indicate (select all that apply).

• PFD Technician 1
• PFD Technician 2

Required Question

Employer State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone (800) 587-0430 (Statewide toll-free number)

(907) 465-4095 (Juneau and out-of-state callers)

Website http://workplace.alaska.gov/