Highlights

We expect every Sales Associate to uphold our values: positivity toward people and pets , a drive to be eager to learn , a commitment to teamwork , and a strong sense of accountability in providing the best service to our customers and care for pets. The Sales Associate provides excellent customer service by assisting shoppers with product selection, sharing knowledge about pet care, and maintaining store cleanliness and organization.

Description

Job Summary:
The Sales Associate provides excellent customer service by assisting shoppers with product selection, sharing knowledge about pet care, and maintaining store cleanliness and organization.

Duties/Responsibilities:

Greets and assists customers with product recommendations and pet care advice.
Maintains clean, safe, and well-stocked sales floor areas.
Cleaning and handling of birds
Monitors and replenishes merchandise displays.
Provides accurate information about promotions, loyalty programs, and store policies.
Works closely with team members to ensure a seamless customer experience.
Assists with customer returns, exchanges, and problem resolution.
Supports the register area when needed.
Performs other related duties as assigned.

Required Skills/Abilities:

Strong communication and customer service skills.
Positive and welcoming approach toward people and pets.
Eager to learn about products and pet care.
Team player with accountability to both customers and coworkers.
Ability to handle multiple customer needs simultaneously.

Education and Experience:

High school diploma or equivalent preferred.
Prior retail or customer service experience a plus.

Physical Requirements:

Prolonged periods of standing and walking.
Ability to lift up to 30 pounds at times.
Bending, reaching, and climbing ladders as needed.
Ability to work nights, weekends, and holidays on a rotating basis.

Core Values Statement:
We expect every Sales Associate to uphold our values: positivity toward people and pets, a drive to be eager to learn, a commitment to teamwork, and a strong sense of accountability in providing the best service to our customers and care for pets.

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