Pet Resort Manager

Thrive Pet Healthcare

Collierville, TN

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JOB DETAILS

SKILLS

Administrative Management, Animal Care, Budget Management, Centralized Operations/Management, Childcare, Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Corporate Policies, Corrective Action, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Emergency Response, Facilities and Maintenance, Financial Administration, Healthcare Customer Service, Hospital, Incident Response, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Marketing, Medical Office Administration, Mentoring, Metrics, Multitasking, Operational Expenditure (OPEX), Operational Support, Operations, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Physical Demands, Point of Sale (POS) Systems, Promotional Programs, Safety Standards, Sanitation, Schedule Development, State Laws and Regulations, Team Lead/Manager, Team Player, Training Program, Veterinary Hospital, Veterinary Medicine

LOCATION

Collierville, TN

POSTED

30+ days ago

Pet Resort Manager in Collierville, TN, United States

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Pet Resort Manager

The Pet Hospitals (Collierville)

Location: Collierville, TN, 38017

Time Type: Full-Time

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Description

Pet Resort Manager

Location

The Pet Hospitals Collierville, TN

Position Summary

The Pet Resort Manager is responsible for overseeing the daily operations of the Pet Resort at The Pet Hospitals in Collierville. This role ensures exceptional care, safety, and customer service for boarding, daycare, grooming, and resort guests while leading, training, and developing a high-performing team. The Pet Resort Manager works closely with hospital leadership to maintain compliance with medical, operational, and brand standards while driving growth, efficiency, and client satisfaction.

Key Responsibilities

Operations & Guest Experience

Oversee daily operations of the Pet Resort, including boarding, daycare, grooming coordination, and enrichment activities
Ensure a safe, clean, and engaging environment for all pets
Maintain high standards of animal welfare, sanitation, and facility maintenance
Address and resolve client concerns promptly and professionally
Ensure seamless communication between resort staff and the veterinary hospital team

Team Leadership & Development

Recruit, train, schedule, and supervise resort team members
Foster a positive, compassionate, and accountable team culture
Conduct performance evaluations, coaching, and corrective actions as needed
Ensure staff follow all safety protocols, handling procedures, and client service standards

Client Relations & Communication

Serve as a primary point of contact for Pet Resort clients
Educate pet owners on resort services, policies, and pet care recommendations
Build strong relationships with clients to encourage repeat business and referrals
Collaborate with the hospital team to support pets with medical or behavioral needs

Financial & Administrative Management

Manage scheduling, capacity, and staffing to optimize efficiency and revenue
Monitor budgets, payroll, and operational expenses
Track metrics such as occupancy, client retention, and team productivity
Support marketing and promotional initiatives to grow Pet Resort services

Compliance & Safety

Ensure compliance with company policies, safety standards, and applicable local/state regulations
Maintain accurate records for pets, services, incidents, and staff training
Enforce emergency protocols and respond appropriately to incidents

Qualifications

Required

Minimum of 23 years of management or supervisory experience (pet care, hospitality, veterinary, or service industry preferred)
Strong leadership, organizational, and communication skills
Passion for animal care and client service
Ability to multitask in a fast-paced environment
Basic computer proficiency and experience with scheduling or POS systems

Preferred

Experience in a pet resort, veterinary hospital, kennel, grooming, or animal care setting
Knowledge of canine and feline behavior and safe handling practices
Experience managing teams and budgets
Customer service or hospitality management background

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 lbs
Ability to handle animals of various sizes and temperaments
Comfortable working around noise, odors, and cleaning chemicals

Work Schedule

Full-time position, including weekends and holidays as needed to support resort operations

Why Join The Pet Hospitals?

Supportive, team-oriented culture
Opportunity to lead a growing Pet Resort within a respected veterinary organization
Competitive compensation and benefits
Meaningful work caring for pets and supporting their families

Apply Now

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Pet Resort Manager

Thrive Pet Healthcare

Collierville, TN

About the Company

Thrive Pet Healthcare