Pet Resort Guest Service Representative / CSR

Client Experience: Enthusiastically greet clients, check pets in/out using our reservation software, handle payment transactions, answer phone inquiries, and lead facility tours for potential clients. Pet Care & Safety: Safely transfer pets into accommodations, perform intake body checks, assist with feeding, medicating, and outdoor bathroom breaks, and provide personal playtimes.

Pay: $15.00 per hour


Job description:


About K9 Resorts Luxury Pet Hotel:
At K9 Resorts, we provide world-class, 5-star boarding and doggie daycare services. As a Customer Service Representative, you are the face of our business and the first impression for our guests. Your goal is to deliver a "WOW" experience for every client, making both pets and their owners feel like VIPs.


Customer Service Representative Responsibilities:

• Client Experience: Enthusiastically greet clients, check pets in/out using our reservation software, handle payment transactions, answer phone inquiries, and lead facility tours for potential clients.
• Pet Care & Safety: Safely transfer pets into accommodations, perform intake body checks, assist with feeding, medicating, and outdoor bathroom breaks, and provide personal playtimes.
• Resort Operations: Maintain high standards of sanitation and cleanliness across front-desk and boarding/daycare areas; assist the General Manager with administrative tasks as needed.

Customer Service Representative Qualifications:

• Age Requirement: Must be at least 18 years of age.
• Education: High School Diploma or equivalent required.
• Experience: 1+ years of customer service, front desk, or sales experience preferred (pet industry experience is a plus, but not required).
• Technical Skills: Comfortable with Microsoft Windows, point-of-sale (POS) systems, and learning new software quickly.
• Attributes: Outgoing, highly organized, polished communicator, and passionate about dogs. Must exhibit strong emotional intelligence and maintain composure in a fast-paced environment.
• Availability: Ability to work a flexible schedule, including morning/evening shifts, rotating weekends, and holidays as needed.

Customer Service Representative Benefits:

• Competitive hourly pay ($15/hr)
• Employee discounts on pet boarding, daycare, and services
• Flexible scheduling
• Comprehensive K9 Resorts CSR Certification Training Program

Work Location: In-person at 2550 Eisenhower Avenue, Norristown, PA 19403


Job Type: Full-time or Part-time


Work Location: In person

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.