| Location | Huntington Beach, CA |
| Job Type | Full-time |
Description
Hearts and Halos is seeking a Paw Print Specialist to join our team
Compensation: $20/hr
Schedule: Tuesday - Saturday
Job Summary:
The Pet Aftercare Paw Print Specialist is a compassionate and detail-oriented artist responsible for creating beautiful, personalized memorial keepsakes for grieving pet families. This role involves the respectful handling of deceased pets to obtain high-quality paw and nose prints, ensuring each item is a dignified and treasured tribute to the lost companion.
Key Responsibilities:
Memorial Creation and Craftsmanship
Paw Print & Nose Print Creation: Gently and respectfully obtain high-quality paw prints and nose prints using various mediums, primarily digital, clay, ink, or other specialized casting materials.
Artistic Finishing: Mold, cure, finish, and glaze clay prints to a professional standard. Ensure ink prints are clean, well-defined, and suitable for future framing or tattooing.
Keepsake Production: Prepare and package additional keepsakes such as fur clippings, ensuring they are placed in appropriate pouches as requested by the family.
Quality Control: Conduct a thorough quality check on every finished product for accuracy, spelling, presentation, and adherence to the client's original order specifications.
Operations and Handling
Dignified Handling: Handle all deceased pets with the utmost care, dignity, and respect throughout the entire process.
Order Management: Carefully review and match memorial requests with the corresponding pet ID/chart, confirming all details are correct before production begins.
Chain of Custody:Maintain meticulous, documented tracking of memorial items and the pet they correspond to, ensuring all products are returned to the correct family.
Material Management: Monitor and manage inventory of all memorial supplies, including batteries, clay, ink kits, and packaging, submitting orders as needed.
Workspace Maintenance:Maintain a clean, organized, and sensitive workspace, adhering to all health, safety, and operational protocols.
Collaboration and Communication
Internal Coordination: Communicate effectively with the Client Service Representative (CSR) team regarding order status, and potential issues.
Process Improvement: Provide feedback to management on material performance, equipment functionality, and opportunities to enhance the quality or efficiency of the memorialization process.
Qualifications:
Experience:Previous experience in a hands-on, detail-oriented craft, artistic, or production role (e.g., jewelry making, ceramics, engraving, fine art) is highly beneficial. Experience in a sensitive service industry (e.g., veterinary, death care) is a plus.
Education: High School Diploma or equivalent. Vocational training or certification in an artistic field is a bonus.
Skills: Excellent manual dexterity, a keen eye for detail, and basic computer proficiency.
Required Skills & Competencies:
Compassion & Empathy: A profound respect for the human-animal bond and the ability to perform duties with reverence and a quiet demeanor.
Attention to Detail: Meticulous precision is required to ensure perfect execution of personalized items and maintain chain-of-custody accuracy.
Craftsmanship: A proven ability to produce high-quality, professional, and aesthetically pleasing hand-crafted items.
Autonomy: Ability to work independently and manage a production queue efficiently while maintaining quality standards.
Physical Requirements: Comfort and ability to handle and position deceased pets of varying sizes and the physical dexterity required for fine motor tasks like engraving and molding.