Personal Training Manager

Benefits --------

Bonus based on performance Employee discounts Free uniforms Paid time off Training & development Wellness resources Personal Training

Job Description Summary ------------------------

The primary objective of the Personal Training Manager is to maximize the number of members who participate in and as a result retain our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals.

Responsibilities -----------------

The Personal Training Manager will achieve these objectives by:

• Managing and coaching the front-end selling process of the CrunchOne Kickoff.
• Managing and coaching the delivery of personal training services.
• Owning" the client journey that a customer takes by engaging with our paid programming.

The Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness, and cleanliness.

Key Accountability ------------------

### New Client Acquisition (50% of time)

• Duty Statement:
• Selling directly by performing at least 50% of all CrunchOne Kickoffs.
• Coaching role-playing and guiding the individual personal trainer direct reports on how to sell.
• Managing schedules and directing resources as informed by the various KPIs.

### Minimize & Manage Attrition (30% of time)

• Ensure proper execution and communication of the Client Journey with emphasis on first 90 days.
• Ensure that all Personal Trainers are delivering high-quality programs to their clients backed by a scientific rationale.
• Accurately administer Personal Training Services, including but not limited to usage of dotFit program and supplements, goal tracking, measurement tracking, program design, and tracking, and progress reports.

### Staff Development (10% of time)

• Duty Statement:
• Hire, train, and manage the performance of a team of qualified Personal Trainers.
• Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.

### Manage and Communicate Key Performance Indicators (10% of time)

• Duty Statement:
• Maintain reports and data for clarity into performance of the business.
• Communicate takeaways and plans for improvement to General Manager.

Qualifications & Skills ----------------------

### Knowledge, Skills & Abilities

• Knowledge of Personal Training techniques and program design
• Sales communication and rapport building skills
• Knowledge and command of Crunch programs like VFP, dotFit, ABCDatatrak, Crunch U, Styku, etc.
• Ability to adjust and operate all club equipment
• Experience in coaching, motivating groups
• Strong leadership, interpersonal, and communication skills
• Able to generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude
• Possesses a strong member service focus
• Responds professionally to requests and inquiries from guests, members, and staff

### Education Level

• High School Diploma or GED required
• Bachelors Degree preferred
• Current CPR certification

### Certifications

• One or more of the following:
• ACSM Certified Personal Trainer
• ACE Personal Trainer Certification
• The Cooper Institute Personal Trainer Certification
• IFPA Personal Fitness Trainer Certification
• NASM Certified Personal Trainer Corrective Exercise Specialist or Performance Enhancement Specialist
• NESTA Personal Fitness Trainer Certification
• NFPT Personal Trainer Certification
• NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist

### Experience

• 1-2 Years as a Personal Trainer preferred
• Preferred Prior management experience in retail, hospitality industry leading 3-10 employees
• Preferred Consultative sales experience

### Physical Requirements

• Ability to work in club office, move about club floors and rooms, review, revise, and create club paperwork, communicate with employees, members, and the public
• Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures
• Regularly required to lift up to 50 pounds

About Crunch Fitness --------------------

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work and fitness, Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Working at Crunch is more than a job; its an opportunity to inspire others to reach their fitness goals. Our 'No Judgments philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunchs signature classes, including Zumba, BodyWeb with TRX, Yoga, Body Sculpt, Belly Butt and Thighs Bootcamp, and more.