| Location | Paoli, PA |
Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join the personal lines team of an insurance agency in Paoli, Pennsylvania. In this role, you will provide service and support to customers on Homeowners, Automobile and other Personal Lines insurance, helping them with policy and coverage changes as well as questions about their products and accounts.
You will also play a key part in new business, preparing quotes and supporting the sales staff as new customers are onboarded. This is a service focused position with no sales responsibilities. The ideal candidate has prior experience in the insurance industry, communicates clearly and brings a genuine passion for customer satisfaction.
Duties / Tasks to perform
Assist with quoting Homeowners, Automobile, Umbrella and other personal lines insurance programs
Provide support to existing customers with policy and coverage changes
Assist customers with inquiries regarding products, services and account management
Support the sales staff with quoting new business and onboarding new customers (no sales responsibilities required)
Requirements
Proven experience in customer service
Previous experience in the insurance industry
Strong verbal and written communication skills, with the ability to convey information clearly
Experience with Agency Management Systems is a plus (the agency currently uses Applied EPIC)
License
Property & Casualty (P&C) Insurance license
Benefits