Title: Property & Casualty insurance agent or assistant.
Company: Ford Insurance, LLC
Location: Shawnee, OK
About Us: Woman owned and family operated Independent Insurance Agency est. 1963
What you will do if you are a P&C licensed agent. Otherwise, you will assist an agent with these task.
Position Summary:
Support the personal line team in servicing and maintaining clients' insurance accounts. This role handles policy documentation, client inquiries, endorsements, renewals, billing questions and other administrative tasks related to personal auto, homeowners, renters, umbrella, and specialty insurance policies.
This position allows for career advancement through paid educational training and licensing opportunities to obtain a State license in Personal lines as well as Commercial lines; providing for increased pay and professional opportunities.
Qualifications:
· Previous experience in insurance, financial services, customer service, or office administration preferred
· Strong written and verbal communication skills
· Organizational, follow-up, and time management skills
· Excellent communication, presentation, and customer-service skills
· Proficiency and Microsoft Office, email, and general business software
· Ability to work independently and as part of a team
· High ethical standards and commitment to compliance
Key Responsibilities:
- Provide courteous and timely assistance to clients by phone, email and in person
- Update client records and policy information in the agency management system
- Assist with renewals by reviewing policies, gathering updated information
- Review documents for completeness and accuracy while maintaining organized electronic files
- Follow up with clients regarding applications, signatures, payments, inspections, and outstanding documents
- Protect confidential client information and follow applicable privacy, compliance, and agency procedures
Working Conditions:
This position primarily operates in a professional office environment and requires regular use of computers and telephones and greets walk-in customers
Employment Details:
- Full-time
- M - F 9:00am - 5:00pm
- Competitive base salary plus commission/bonuses
- Paid time off and holidays
- Professional development support and opportunity for advancement
- Supportive, collaborative team culture